To all Orange reps who call me, if I can't pull up the number that you have provided me that means its probably a digital account, I will gladely transfer the call the the proper dept., don't just drop him on my phone so I have to tell them I have to transfer them AGAIN!!! This is very irritating.
👿 😡 😈 😳

This is a sad little story
of a man (or a woman, who knows in this place)
We will follow the tale of shame and disgrace
Of William Ignatius McGurky

Our hero (or heroine) is not chipper or perky'
More misanthropic, haughty, perverse
He worked up the nerve to apply at Convergys,
One William Ignatius McGurky

For five grueling weeks he endured apathy,
instructed with knowledge he'd surely forget.
Everyone thought it important, I'll bet
Except William Ignatius McGurky

Our young friend got out to the floor in glee
Finally, he said, I can do what I came for
But there was a special misery in store
For William Ignatius McGurky

Call after call, and his mind became murky
"How can these people be alive?" he asked,
"They cannot ...
(continues)

As a Customer Care Rep, I know firsthand that hundreds of customers a day have issues with their bills. I personally get call after call after call about why a customer's balance is so high. Though these calls usually end peacefully, they may actually be preventable, leading to a much more enjoyable experience for the customer. After a long and thorough investigation, i've found the secrets of the Cingular Wireless billing system. I could get myself fired for divulging this hidden treasure, but its well worth the risk. This is top-secret, high-level proprietary information, so only read the next line if you really want to know the key to understanding your Cingular bill...


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(continues)

why the hell cant people who live in north american speak freaking english.... nothing.. i mean NOTHING is worse then trying to program a v60 with someone who cant even say the number 0...

How annoying is go phone in your ear. and why are all the customers GHETTO

Well as it appears our 3rd supervisor from our ops team was fired in less than 3 months. The funny thing is he followed policies, had a good team for quality and was one of the more mature supervisors on the floor. And we wonder why the company had to sell. That and he gave the customers what they wanted by following policies.

Just found this page out, curtesy of tech. i know some/alot of you will know about this, but i just discovered it, and it seems like a lifesaver. Customers can help themselves with their own problems...what a novel idea!

www.attws.com/support

They can diagnose and even fix problems, withought bothering us!

you think with all the crappy TL's, stupid cust and unreasonable policies we could at least treat each other with some respect. i call some random number and expl the problem they just say - wrong dept and hang up. or blindly transfer me to some other dept before i can put a word in edge wise. i would think that with all the crap we all put up with we would have a soft spot for each other and help out. but no.

Ok, that's it, I wanna go on a Strike from SST. Especially now with the "no transfer" rule. Some SST REPS if you dont transfer them where they want to go they cold transfer the cust to you so that you have to do it anyways. One REP tried to refuse to give me her AWID, INTERNAL PEOPLE MUST GIVE THEIR FULL AWID. As of this moment whenever they want me to take a call that they can resolve i'm getting their name and AWID, and if they dont have all of the information i'm not taking the call.
IT'S STRIKE TIME BABY! 👿 😁 🤣 😛

obviously again i'm bitter 👿

Why does it seem like Cellular technology is affecting peoples brains? I feel like I'm fighting an almighty battle against a hoard of the evil brainless undead and like "Shaun" I'm trying to fling piles of outdated vinyl at their heads.
I've directed over a thousand people thru simple processes like:
1. How to turn your phone on 101!
2. How to look at your batt. contacts to check for tarnish.
3. The proper way to place and recieve calls.
4. Why plugging your phone into the charger when your batt. is dead is a good thing.
5. Why turning your phone off is important.(And how to do so.)
6. Why reading your users guide can forgo hours of annoying cust. service people.(Including our buddies overseas.)
All of this and more. I've tal...
(continues)

I hate you guys all feel that way about orange reps. Just wait til you become one. I was a former Blue tsd rep and they took away our positions and made us all care/cse reps. The reason why we have to call Blue is becuase we no longer have access to any blue systems and not just that the former ATT customers whine and b*&ch cuz AWS gave away the WHOLE house. When ornage customer call in they only want one thing and that is it nothing else and that call is DONE. We no longer have to upsale, say PIR none of that mushy stuff. 9 times out of 10 the Irate customers are former blue cuz they want some kind of adjustment and ATT would let them have it. I admit I dont want to take care calls and I miss Tech Support but Hey I got small mouths t...
(continues)

I HAVE HAD A FEW COLLEGUES TELL ME THAT CINGULAR CUSTOMER CARE IS BLIND TRANSFERING CALLS !!!!!... I HAVE EXPERIENCED THIS MYSELF, AND IT PISSES ME OFF!!! THEY BETTER STOP. AT LEAST WHEN I CALL OTHER DEPT'S I WARM TRANSFER THE CALL. IT'S PRETTY BAD WHEN THE CUSTOMERS THEMSELVES ASK US TO STAY ON THE LINE TO MAKE SURE WE HAVE THE RIGHT DEP'T ON THE OTHER PHONE. NO WONDER CINGULAR HAS SO MANY PROBLEMS WITH CUSTOMER SERVICE 😳

When a GO PHONE customer calls you saying they have a postcard for 60 or 120 bonus minutes, tell them to CALL THE PHONE NUMBER ON THE FLYER!!!! 2 of us here just had to deal with upset customers who had made a payment with care, and care told them to call us after making the payment to get the bonus minutes. We will not give them the bonus minutes unless they make a payment with us. It is our policy! 🙄

So, being drawn towards unhealthy practices of status and apathy, I, long ago, decided to start smoking. And now, almost a decade later, I am now forced into a circumstance where I must quit. And I have to say about it:

%&*#@%&*%@*#&%#@!&%!@#!$%*&^@%$#*@&^$&@%&@$^%
(*&!^$#!)
*@#&%$@#*!&#*&@%$@*@&##@*&^#*@#&$@%*%$

Deespite the fact that I want to rip the testicles off the jerk next to me, my knees (!) are sweating, and I want to start telling customers that they have the cognitive abilities of my boot (the mud included), I think I'm taking it pretty well. I mean, armed with my gum and my mantra (smoking is bad, m'kay. Smoking is bad, m'kay....), I think I have a chance to ward off my supreme desire to freak out at every little distrac...
(continues)

stuckinedmonton started a thread about good looking women in the centres and how he likes his job because it's not demanding and "labourer" jobs aren't for him. Personally i like labourers, my dad used to be a contractor and i can say i liked hanging around his job sites and watching the hot, sweaty, tanned, shirtless, muscle bound men that he employed. Under the guise of counting nails or looking for grout or something, ANYTHING........................... (wiping the drool from my mouth) I can honestly say that i am kind of disappointed with the calibur of the men walking around my centre. But i can't say anything about stuckinedmonton, after all, i don't know him. But now i'm married and i am proud to say that when i see my husband sweaty,...
(continues)

SIEBEL IS STARTING TO PISS ME OFF!!!!!!.... IT IS RUNNING REALLY SLOW....CAN'T GET INTO BILLING AT ALL. ANYBODY ELSE HAVING THE SAME PROBLEM 😡 😡

Yeah so I get this customer, one of the rare ones, over $100.00 in overage. Not a peep out of this guy about them, contract was up too, no cancel request. He just states he needs a rate plan change, so I go into details about AWS plans.

I went over phone info, better then the one he has now, yadda, blah blah blah...

I offered to switch him to a $39.99 Region with 600 daytime and 5000 N&W minutes with Long Distance from Home Calling Area. Guy is interested, I look at Texas coverage area compared to his current coverage area. I tell him 90% of TX, OK and LA are covered under GSM and his plan covered less then half of each state.

His comment after I told him the new coverage area was too migrate him right away. His enthusiasm was reall...
(continues)

i don't know about anybody else. but India makes me sick just as much as SST. they are so scripted. and the customers don't even want to talk to them because of the language barrier. nothing against the people or anything, but they should be able to speak english a bit better. its to the point where customers dont' even want to be transfered to W/e anymore. so just like sst they need to do something with them too 😡

Finally get to the last post of the day and all you daylight savings bastards out there are gone. Switch to Central damnit, never have to change your clocks, unless the power goes out.

Worst part is I will now be gone for 2 days, GAH, then it's catchup time again, DAMNIT.

Damn you all to hell, and your little dog too.