Is Cingular going to have to Motorola slvr?? If so when??? They are SO mysterious 🙄

I work for Cingular customer service and I think Cingular's customer service problems have been greatly exaggerated. the reality the merger is not perfect but it is not as bad as some people have made it out to be. I have spoken with customers who ask me for things that I cannot give. Like free phones and accessories and waiving fees that cannot be waived. there are times when I am able to make an exception and give a customer exactly what they ask for. Then they believe they received excellent customer service and I was fair and helpful. If I cannot do what you are requesting I always come up with an alternate solution but sometimes that is not well received. I think that I am very fair with my customers and my decisions are very solid busi...
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This is not the first time I have been treated this way by a Cingular employee. I am begenning to wonder if they teach employees to be A-HOLES.

Here goes:

I activaed 2 lines at a Cingular corp store on 9-9. Both of which were the ROKR. On 9-19 (ten days later) I had to have both phones replaced becuase both phones were ringing by them selves no stop while I was on the phone. Then they would lock up and you would have to remove the battery. So I go into the Cingular store without my receipt and they say there is no way the can switch out the phone with out it. So I simply tell them to look up the phone number and you will see that they were activated at your store and you will see the date. (This was after the rep took 10 minutes to fig...
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There was rumor back in July that Cingular was going to launch the LG CE500 flip style music phone. Check out this link... http://www.phonearena.com/htmls/New-LG-music- oriented-phone-for-Cingular-article-a_633.htm l
Hopefully there's some news as to what happened to this phone and if we'll see it soon.

It looks like a really cool product and it's something that would look even better at Cingular.

Just got my LG in today. Tried to call customer service and they don't even have the feature to add to ERP's. What a crock. So much for getting the phone early. My account rep can't add the "testing" soc either.

Bitches....

The phone is nice though. What a tease....

Will

Hello all,

I am now on my 3rd razor, the 1st had static in the background, the 2nd had the keys lock up making the phone useless, now with the 3rd one, the outer screen is blinking as the phone is charging. All of these have been mail exchanges with refurbished models. Is there a problem here or am I crazy?

Thanks,
Ascradar

Ok, I'm getting sick and tired of every time someone needs to vent something about a customer in here, we get berated for being human, and getting upset when someone has done something blatantly stupid. So what I want to see is stories about the good things you’ve done for customers and customers have done for you, and show these people that we do care.

I'll start with two recent events that I have dealt with.

1) I had a customer come into my store about 20 minutes before closing, and he wanted to do two relo's (relocation's). Ok, no problem 20 minutes is more then enough time for that, and I'll get two more activations for the day, I thought. I get relo on the phone and get the relo taken care of in no time flat. However it did take ...
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OK! Now I know that all you quick trigger finger boys and gals are just waiting for a guy like me to post something like this so you can get the "man, I got him good" post goin on but,.....
Here's a thought, If a Red Sox fan ran out in the middle of Yankee stadium and screamed "THE YANKS SUCK!!" and continued to do so even though he know that it's just going to cause problems, why does he do that? Honestly I don't see the value in posting things in other carriers forums that you dislike, If you like Verizon, THAT"S GREAT!! I'm happy for you. If you like Cingular, GREAT!! I'm happy for you too. However, you ignorant, inconsiderate people who go into other forums with handles like "VZW4EVA, or CingySucks, or IHATEALLYALL" please note to self...
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Verizon expected to lead pack in Q3 customer adds
By Dan Meyer
Oct 10, 2005

With little more than a week until wireless carriers begin releasing third-quarter results, industry analysts continue to fine tune their quarterly predictions. Those updated forecasts generally are calling for more robust customer growth than originally anticipated, though most expect total growth from the industry's nationwide operators to fall short of the more than 5.2 million customers added during the second quarter.
Among individual operators, most analysts are betting heavily on Verizon Wireless running far ahead of its competition in signing up new customers.

SG Cowen & Co. increased its estimates for the nation's second-largest operator from its ...
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Where did it go? I guess there may have been a comment or two by me, other cingular reps, verizon reps, and a few others that got the thread thrown. 😢
Regardless, the original message was easily within bounds and just fine for this forum so if any rep has a copied version of the message, feel free to re-post.
SpringAF

Question:
When will another carrier come/expand into Montana? >>>(think about how necessary a cell is in the wide open spaces!)

Which carrier is the best in Hawaii?

Which phone in that case would you recommend?

Has Cingular cancelled the Samsung P207...again? I do not see it listed on the Cingular site or under the phones listing on Phone Scoop under Cingular.

Any reps know?

I don't know if this problem is isolated to my moto V551, but I would venture to say that 60% of the time when a VZW customer calls me from their phone, number unblocked, their number comes up as "unknown call". While I'm aware this would normally indicate a blocked number, these people don't have their number blocked, because they'll call back fifteen minutes later or so and their phone number will show up normally. Also, my phone differentiates between Private and Unknown call, the former being a blocked number. Is anyone else having this problem?

Also, has anyone had a problem where the earpiece's volume will randomly drop?

A friend of mine went into a Cingular corporate store today to inquire about some phones he was interested in, one being the 6230. The Cingular rep at the store told him that the phone had been discontinued and that soon the nokia 6230i would be replacing it as soon as November. Any truth to this?

does anyone know when a new nokia phone or any other phone will be coming out that has the same features like the 3300 music phone has
Let me know thanks

I would like to ask for honest opinions on buying a Cingular phone from Best Buy.

I have been waiting on the Nokia 6102 which is supposed to be at Best Buy tonite - new shipment. I have waited and waited for the Cingular store to get them and while I know its not the reps fault, I have been waiting months and am tired of waiting. Every week they think its coming, and obviously it hasn't. Plus its free at Best Buy. My current phone is really poor and I am tired of not being able to talk on it.

My sister has bought other phones from there and has been pleased. She does recommend the insurance from them though just in case you have trouble later.

I plan on getting it within the next 24 hours, maybe even tonite. I would app...
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saw this clip on the net of a cell phone that shoots 9mm shells.www.10-7.com

ftw I don't care sift through my blogs i don't give a rip!!!!!!!

Does anyone know any details about the motorola v706?

😁

Can anyone tell me where I might could find a 32k Sim card??