So in our latest meeting, seems that Cingular is blaming all the 3rd party call centers for the poor service marks Cingular has been receiving.

So first they make us follow these stupid PAR statistics, which can not apply to us because of the policies we have to follow (HAVE to transfer 40-60% of our calls), but now they are blaming us for THIER stupid policies and migration crap that we HAVE to tell the customer.

Now, we have to say a stupid script at the end of the call, so the customer can rate our assistance, all so Cingular can hear how WE have assisted them and what their issues are with this stupid company.

some days you feel like a nut, somrtimes you dont(almond joy and mounds chocolate commercial)

28 days later....
Researcher: The chimps have been infected. They're highly contagious. They've been given an inhibitor.
Activist: Infected with what?
Researcher: In order to cure, you must first understand.
Activist: Infected with WHAT?
Researcher: Rage.
...
[Shortly after: one of the activists has been bitten.]
Researcher: We have to kill her! We have to kill her NOW!

When it comes to PAR reports, and solving customer issues, "dodgebsall:a true underdog story" has a suitable quote😛atches: Just remember the five D's of dodgeball: "Dodge", "Duck", "Dip", "Dive", and..."Dodge".

I love when I have to transfer a divested cust just to hear the scripting. "Thank you for calling the wireless call centre" How much more generic can you be?

Had a great call today. Customer calls in asking to have me block all incoming calls that do not show what number they are. Apparantly he had been receiving harassing calls.

So, I let him know that we do not have a method of doing so, and that if he is receiving harassing calls we can change his number for him, but of course that's not good enough. He proceeded to yell at me for an extended period of time, about how he is going to put this in his blog, and thousands of people are going to read it and boycott cingular because of this.

Right buddy. Sure.

Then he insists that he is going to put my name on there, and get me in trouble. Great. If only he had my last name. Gave him both at the beginning of the call, but he's a dumbass, a...
(continues)

Stick it up your a**! 😲 I am so sick of all the credit requests. If it OUR error we will credit, but please do not call in threatening to sue and cancel and ALL that bullsh*t. We don't give credits because you FEEL the charges or whatever are not valid. If we flat out tell you they are- we are serious and don't negotiate on that. I'm done with giving credits out. The only time I'll let a credit out now is if itis absolutly an error on OUR part and notes on your account prove it. THAT'S FINAL! 😳

dawn of the dead quote->feels like this sometimes at work(zombies in the am)


Government Spokesman: I'll take your questions.
Reporter 1: Is it a virus?
Spokesman: We don't know.
Reporter 2: How does it spread? Is it airborne?
Spokesman: Airborne is a possibility. We don't know.
Reporter 3: Is this an environmental health hazard, or a military concern?
Spokesman: Both.
Reporter 4: Are these people alive, or dead?
Spokesman: [pauses, looks grimly toward camera] We don't know.

Norma: We just came from there.
Kenneth: Is everyone there dead?
Steve: Or... dead-ish.
Kenneth: Is everyone. There. Dead?
Steve: Yeah, in the sense that they all sort of, uh, fell down, and then... got up, and... started eating each other...
(continues)

Know that little orange Cingular guy that bounces around when we do eligibility checks? he also appears on like every Cingular sheet of paper in existence? Yeah, him. Does he have a name?

Anyone else having a slow day? And for those in the Regina centre, does anyone know where half of the centre is?

what's with the AVL today? Weekends used to be not that bad, but today more calls are coming in than any other day this week. Monday was slower than this. What a bunch of retards in the scheduling dept.

why are you ignoring me now? I don't even know you and it has me bothered!!! grrrr!! don't make me come over there and kick you ... because I will!! 😈

I thought you could only sign up for a two contact with att by them sending the contact by mail and I sending it back to them.Also know one year contacts can be done by phone.So if i never sign any two contacts by mail.Do I have two years or one?

most rate plans for cingular include mobile to moble and long distance(with in the calling area) also have unlimited nights and weekends

My plan doesnt come with mobile to mobile EXCPET between the 2 phones on the plan BUT my nights run from 6pm to 8 am for 5 bucks a month

I just had the most retarded call ever! I just had a customer call in to see how she could pay thier bill with food stamps! And yesterday, they guy sitting next to me had a guy that wanted to buy a phone with his blockbuster card! Some people should just not have cell phones! 🙄

it is so nice i glad i had the day to do some stuff around the house only this week i work till 10pm at night then i will be out of work by no later than 5:30pm in the afternoon

😎 😎 😎 😎

I think that roll over is the biggest gimmick Ive ever seen....If you dont use all your minutes in a month there is a chance that your on the wrong plan and spending to much. If we're only talking 30 or 40 minutes then no your no the right plan but Ive seen people who have like 1200 minutes with ENW and they use like an hour of talk time all month. SO maybe everyone should look at their plan and find out if the plan your on works for you...you'll save money every month if you not on the right plan and I bet you become happier and stay longer meaning a larger profit for cingular overa longer peroid of time

My head is ****ing POUNDING!!! anyone got some good drugs and a cold dark room I can lay in? Damn getting migraines at 19 when I have never had them before. and Damn having to work for Cingular on a Saturday night when I would rather be anywhere else!!!

customer care reps..

not all of them but the ones who transfer customers to my department just because they do not feel like dealing with the customer.

then i am the one who has to tell the customer that there is absolutely nothing i can do to help them.

c'mon people, do your job because i do not have the systems or the patience to do them for you. it is your customer. i will not explain to them why they can't do this or that. if it is your job to do, then grow up and do it.

Has anyone realized that if a Cust wants 1 line at the new 6,000 rate plan it's $199.99

But if that same Cust changes his mind half way thru the order & wants an additional line that same exact rate plan is $299.99 for 2 lines.

How do we explain the $100 difference?????

its a good thing that since our company is doing so well that they gave the man in charge, u know the one with the 6-figure salary, a 5 million dollar signing bonus. its ok i think we are getting our 2% raise this year so it kind of balances it self out....

Does anyone else do GoPhone activations beside me? I keep getting the same people over and over trying to get me to activate their phone after I already told them I can't do it. This has happened 4 times today (4 different people, calling 3 times each), so much for one and done. Why don't they listen. I've started saying.. "Mr. Brown, I just talked to you, you need to go to a direct store to process your activation.. then he hangs up and calls right back.. Hello Mr. Brown it's me again.. still can't help you.. 🙄