It seems to me that more and more customers are coming into my (agent) store with really random, unheard issues that apparently HAVE to be resolved at a corporate-owned location. Now, tell me, WHY can't I help a customer in my store if a system error shows that an eligible upgrade is ineligible? If you, the Care Rep CAN fix it, why will you NOT fix it?

In the last few days I've had to turn away SEVERAL unhappy customers that had to be referred to our local Core stores because of, oh, the line was relocated so WE can't do an upgrade, or POS shuts down when we try to convert a prepaid to postpaid, or even someone from out of state wanting to pay a bill...

The idea may be for Core to gain more sales this way, like the elementary school p...
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With the purchase of Dobson!

Hi Folks,

I have the Treo 650 and I want to upgrade to a new phone. with better features and a FASTER internet & Processor.

I'm able to get either one of these phones for $99.. Which do you guys suggest?

Treo 750
Black Jack
or Curve???

thx in advance for your help

Mark

Hi, I selected a new messaging/data package online in my account about 2 days ago. My billing cycle doesn't end until the 19th. Is the new package I selected already in affect?

i'm sure it has been said before so pretty much i am just venting (no better place to do so.) it really bothers me that not only ATT and some other don't have a nationwide $50/MO... i have over 3000 rollover minutes and continue to build 400+ per month... i don't want the $40 plan because i would cut it too close leaving me with what i really need... a $50 plan with about 600 minutes... don't even give me the rollover, just natiowide and free night and weekends and i'm happy... wtf? 🤨

Seems the iphone is dying on the vine like I predicted. All flash no substance, a "me to" phone who's early adopters are not envied so much as ridiculed.


Ah the marketing gurus almoat had a bunch more...suckers at $600 a pop

Here in Telesales I have had a few (5) asking about the iPhone. And a few others (3) ported in... This is just me.. WOW!

Any advice?

hi!!! I've a moto mpx 220 with windows mobile 2003 2nd edition. do anybody knows if its possible i can upgrd the os for a better one??? are there accessories available for that phone??? tnx in advance

http://danmobile.blogspot.com/2007/08/iphone-battery ... » Here is a link that leads to a website that claims to count down the time left on an iPhone's battery life.

So at&t just shut off the towers in three of our areas here in Colorado. They say they had to do it cause the FCC is making them sell some towers due to being too big and having to much service. Saying to sell it off to T-Mobile and other smaller carriers. WTF, I have about 100 customers all trying to return there phones today!! Dude, at&t is really losing there touch! Then they took away exception upgrades for the dealers. Not putting out any great phones. Man, I might sell Verizon (not saying they have better service) instead.

i though customers are the ones that are stupid, this agent from cust care proved me wrong...

agent from cust care: customer lost her phone sir and she is still under warranty
me: sorry to hear that, if she has insurance she could file for insurance claim or buy new phone
acc: what? why cant you process a warranty claim? she is still under warranty
me: wtf? 😲 👀 warranty doesnt cover lost, stolen and damaged phones, and we are an exchange program, we expect the customer to give their phone for a replacement, if she lost the phone, what is she going to send in? she would be charged $210!
acc: ok, thank you! *toot toot*

🤣 😎 🤣

I have an LGCG300 and it is a great phone. It is Hearing aid compatible, rating of m3 t3. It does pretty good but some times i get a little buzzing.,because I wear two hearing aids. Is AT&T comming out with any m4 t4 hearing aid compatible phones. Please help. Thanks

That is what I tried telling one of my customers, and here is why:

He didnt have/want Itunes, and had no idea how to download it, and couldnt be sure his computer could run it anyway

Had dial-up

Had no clue what an mp3 was

Flat out told me he had no intention of playing music, surfing the net, or anything else the iphone is designed for

Yet, he still wanted it... despite the return and restocking issues.......

I fear a major customer complaint coming......

Ok, I just finished an upgrade. A customer bought a V3 pink. At the beginning of the process it asks you if you are upgrading to another GSM phone or UMTS, right? Well, this is a V3 pink, not a V3xx. It would not let me continue with the upgrade until I selected UMTS as the technology. Anyone know anything about this? Thanks in advance.

Tim

I've been hearing some rumors that AT&T might be considering buying out Cincinnati Bell wireless. I'm trying to see if any of you AT&T guys have heard anything about this. I'm a dist. in the Cinci area and I always here rumors about a merger, but lately i've been hearing alot more of them

I work at a long time at&t agent in the south and I notice that we are rarely getting any phones in at all. This has been going on for about 5 weeks now. Now we do get some curve's in and the occasional gold v3xx razr but that been about it.So I called other at&t agents in my area they said they are having the same issue. HOWEVER, the 3 at&t corp stores within 30 mile radius has a lot of different phones to sell. How? at&t has not given us any straight answers. Is the dealer channel being phased out. after all we are are the ones that built the at&t/cingular business before the the corp store came a long. wouldn't be more economical to close to the at&t corp stores and make all the agents excuslive any let us handle the business? I think it ...
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Starting in September, the $4.99 TDMA fee increases to $9.99!

Also if a TDMA subscriber has a MRC plan of $24.99 or less the will be charged the $9.99 fee plus an additional $24.99 rate plan fee. Holy ****.

An here comes the calls to retention. Is there that many TDMA folks still out there? My stores are averaging 6 TDMA to GSM upgrades per month. Seeing lots of those direct mailers. Instead of giving them the extra discount, we call cs to get them a bill credit. Works perfect.

Will