I usually just stay on the Verizon forum but I decided to pop in here to see what was up. I have noticed how much more "ranting" about customers you guys do here on this forum than we do over at the Verizon forum. I don't actually recall any ranting on the Verizon forum. Meanwhile, like every third new thread here is a complaint about customers. Maybe that is a symbol of why Verizon is dominating the market. We were actually the biggest till the ATT/Cingular merge. And we're about to even surpass the merged company as well! Like I say, ATT reps, keep sending them over to Verizon! We'll take care of all the customers you don't want to put up with!

So i signed up for service with cingular a few months back and everything was fine until they switched names to att. Since then i have not been able to hold a call for farther then a mile driving. I don't get reception in my home anymore. And all the customer service reps say is its a troubled area. THE SERVICE SUCKS how do i get out of my contract? These guys are worse then hitler to deal with

Hi Everyone. Could someone please tell me, if you know, when the following phones are coming out.

I currently have the blackjack, and LOVE it... But the following phones are what I would like to change to.

The MotoRizr Z6 - Have never owned a slider phone, and am very excited.

The Razr 2. - Loved the V3xx but want something more updated.

Motorola Q - Want another smart phone.

ANY information would be greatly appriciated.

I do like motorola. :-) Sorry!

Thank You, In Advance, For your help.

~Lucky

I am sorry for all the posting back-to-back. I rarely post, but when I do, I have lots to post. I am moving at the end of July and leaving my job. Unfortunately, there are no AT&T stores OR dealers within 50 miles of my new home. It is Verizon country (but there is AT&T service). I hope to keep up with all the happenings in the wireless industry and hope to return to it soon. Dispite all my gripes, I have enjoyed the last year and a half that I have worked for Cingular Wireless and now the new AT&T. I personally have AT&T and love it. I hope I have amused some of you with my postings. I also hope that I have delivered the best customer service possible to the countless thousands of customers I have spoken to over the phone. I still say that ...
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When I went through iPhone training, we were told that AFTER normal troubleshooting or if it was clearly a phone issue, we were to transfer to Apple. Now, I see and hear reps around me all day long saying "You have an iPhone? Hold for Apple support." Without even doing anything else, they just transfer them to Apple. I hate how "special" the iPhone is. It seems like every policy has a special clause for the iPhone. And now that we have someone to drop these customers on, I fear many customers will have long hold times and multiple transfers just to change their address or make a payment or add a feature.

Customers complain that "ever since (FILL IN THE BLANK) took over, you suck!" This happened when Cingular took over AT&T Wireless. I would get all kinds of calls and customers would say "my service worked fine until Cingular took over" or "ever since Cingular took over, my service sucks."

Really? I have run across a FEW instances where service in some areas did suffer due to Cingular's merger with AT&T Wireless, but does that make sense? AT&T Wireless had X amount of towers. Cingular Wireless had Y amount of towers. The companies merged and now, there are Z amount of towers. How does the service get worse? This is not a hypothetical question. I want to know. I even had people who said that we were intentionally making it worse so they wo...
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AT&T Wireless phones are old good as paperweights now. Unless they are already unlocked or you want to pay a 3rd party to unlock them, you are screwed. The new AT&T does not supply subsidy unlock codes for these devices and new AT&T SIM cards will not work in them.

I had a lady the other day who was given two Motorola V180 phones by a friend. They said AT&T on them so she figured she would activate them with us. She called and told a rep what model phone they were and she ordered two prepaid SIM cards from us. After a week, she got the SIM cards and set up two Pick Your Plan accounts. She made two payments of $69.99 for the plans and turned the phones on. They said invalid SIM, enter unlock code. She entered what she thought was the unloc...
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I had Verizon - Switched to AT&T for the iPhone - Love the iPhone; however, in the 5 years I was with Verizon all the calls that I had not dropped were made up by AT&T immediately after I established a 2 year service contract with them. I regularly drop calls, experience static of all things (like a radio) and cannot place calls at times for unknown technical reasons, with AT&T. It is not the iPhone causing these issues. Regardless, I love the iPhone and lack of a great network is completely worth having the iPhone, for me. By the way, if you're reading this from a Window's based PC get a Mac.

So my 8525 is having issues when reading the memory card. When I insert it, it asks if I want to search for files. I click yes. It finds all the files, but it gets stuck when adding them. I have reset the phone a few times. What should I do?

25% of iPhone users are switchers


For anyone that thought Jim Balsillie had a point when he contended that Apple was effectively pimping AT&T, take note here. According to a report filed by the American Technology Research firm, roughly 25%, or a full quarter of all new iPhone users were willing to jump ship, paying countless ETFs along the way from their previous carriers, for the privilege of owning a Jesus Phone. If we take the cautious estimate of 500,000 units sold over the release weekend, that gives AT&T a cool 125,000 new subscribers, all gained within a 3 day window. Actual number are likely much higher. This is no mean feat in an industry that is struggling for customer retention and experiencing record high churn levels. AT&T...
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I a Cellular One rep are theifing your jobs! Sike! Ya I'll probably be out on the streets come January 1st. Hopefully AT&T will be looking to hire me with my nice resume. Have fun with our West Virginian and Alaskan customers they are so intelligent you might have to close a call center or two. (you know thats dripping with sarcasm) Well heres to AT&T/Dobson Cellular One merger. Hopefully AT&T decides it needs this location to deal with the 1.7 million customers it just purchased.

heres what happened:

cust called in stating that he cant make or recieve calls on his old out-dated cellphone and wants to get a warranty replacement...seeing that it was bought 4-20-2006, i informed him its oow as per date and offered him oow options...cust ranted that he is a loyal cust and ought to be given a new phone which costs $65, if not he would cancel 2 of his accounts with us... as per cust rule, i checked out his account hoping that he indeed is a loyal customer and tried to check if we could bend our backs over for him...upon seeing that his ltv is 1 and churn potential-5, and taking into account that cust is oow for 3 months now, i adviced him we couldnt give him a replacement phone for free...he said he'll cancel his accoun...
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Ok I upgraded my wive's phone online last week to a treo 680 since her razor was doa. Well I go today online to see if I have another line eldigable for upgrade and appeared I did so then upgraded and paid the discounted price agian for myself. Well I got to looking at my recepit from the other phone(wives) and they appear to be the same phone #. Is this going to be a problem or is it AT&T fault for not having it unavilable to upgrade online?

Thats it i'm done with VZW i quit i can't take it anymore. I can't take there "customers first" crap but then tell me do whats right for VZW. i can't take how they treat the retail corp. store emplys and giving the CC AND BJ locations everything. I'm done with "go online its easier and you don't have to deal with the store" approach
We will see how ATT will treat me as an ASM

This is for all the complaining customers out there. I have worked for a Cingular/AT&T agent for about 5 1/2 years now. I am finally to the point where I cannot stand some people. I just have a few words for those customers that complain over and over again.

Insurance: Is here for a purpose. We do not slam insurance on you, rather we try to get you to see the point of it. You might pay $50 for a phone when you sign up, but 6 months later, if you have to get a new one because of your stupidity or someone else stealing it from you, you have to pay retail for a phone id you elected not to take the insurance. Dont yell at myself or my reps, because we did nothing to cause that.

Just because you have been with the same company for ...
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http://news.yahoo.com/s/usatoday/20070713/tc_usatoda ... »

Seems most people are happy dispite the "flaws"

Does anybody know if an AT&T store might still have a Nokia 8890 they could sell me?

can someone please give me a ballpark figure of the salary for a store manager?

The phones, which cost between $500 and $600 - are usable only on AT&T Inc.'s wireless network and will remain that way until 2012.

Even though the phones become expensive paperweights if customers quit AT&T's wireless plan, the company will still charge a $175 early termination fee, said Rep. Edward J. Markey, D-Mass., chairman of a House subcommittee on telecommunications and the Internet.

Markey described the phone as a "Hotel California service. You can check out any time you like, but you can never leave - you're stuck with your iPhone and you can't take it anywhere.''

The issue arose at a hearing on whether Congress should grant the cell phone industry's wish and pre-empt states from regulating wireless phone companies. State ...
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Does AT&T have special plans like the Sero? Thanks