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marufio

Jul 17, 2006, 9:41 AM

Verizon & Tmob outshine Cingy!

Hear you have it folks the proof is in the pudding. Verizon better customer service and Tmob better customer service and better priced when compared to Cingular. So why is it then that Cingular is the biggest GSM company in the US?

"the verdict is that Verizon Wireless offers the most comprehensive coverage and best call quality, but T-Mobile ties for first or sometimes surpasses Verizon, especially in customer service, in which it is consistently rated as number one."

"Cingular customers reported dissatisfaction. Specifically, survey respondents warn customers to watch their billing, and one survey showed that subscribers had problems with overloaded circuits."
http://www.consumersearch.com/www/electronics/cell-p ... »...
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26 replies
captainplooky

Jun 21, 2006, 4:52 PM

PRIVACY WARNING TO CUSTOMERS!! Internet and Video now - Are you next?

AT&T rewrites rules: Your data isn't yours
David Lazarus

AT&T has issued an updated privacy policy that takes effect Friday. The changes are significant because they appear to give the telecom giant more latitude when it comes to sharing customers' personal data with government officials.

The new policy says that AT&T -- not customers -- owns customers' confidential info and can use it "to protect its legitimate business interests, safeguard others, or respond to legal process."

The policy also indicates that AT&T will track the viewing habits of customers of its new video service -- something that cable and satellite providers are prohibited from doing.

Moreover, AT&T (formerly known as SBC) is requiring custom
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47 replies
japhy

Jul 18, 2006, 1:09 PM

A question on the new upgrade policy

Working in a call center and being intimately familiar with the billing systems, I know lots of work arounds, but since I'm not on the phones anymore, I've been wondering about something: Is there no way to simply avoid the system upgrade? I'm not sure how relevant this would be, but if someone needed to upgrade, and I (for whatever reason) decided to bend policy, I could simply order them the phone using the "phone only" option, bill them the price, then manually extend their contract in the system. I just checked my permissions, and I could still do that easily, is it not possible to do something like that in a store?
1 reply
6037

Jul 17, 2006, 5:10 PM

for the profitable customers....?

I know there are a lot of posts about the new upgrade policy but I just wanted to throw this out there. If we are giving bad deals to unprofitable customers, are we going to give BETTER deals to customers that are profitable. Like if you are a good customer you get a free bluetooth headset when you get a new bluetooth phone or a free razr or something?
5 replies
ant1171984

Jul 17, 2006, 8:57 AM

LG CU500

I hear it out........how much.......1 year 2 year and non-contract? If anyone knows the corporate pricing stature please post. Also...is it ONLY available for purhcase in 3G data markets?
1 reply
munk3e

Jul 16, 2006, 8:58 PM

itunes for windows mobile 5 devices

i've been searching for different applications that work on windows mobile 5 devices, because i just recently got the 8125.

i was wondering if itunes could work on it ?

since windows runs itunes.. could the processor on the 8125 run itunes ?
6 replies
MDziatkowicz

Jul 17, 2006, 10:45 PM

question about this new policy I just read a thread about

Ok. Say I want to renew my contract in November. I am a customer that paid Full retail for my phone PLUS a $500 deposit to get service with cingular because I was just out of bankruptcy and that's what all of the phone carriers wanted from me at the time. Now come november if I decide I want to renew my contract am I eligible for a new phone at a discount?
I pay at least $75/month for my service and the reason I know I paid full retail because when I called to see what happened to my rebate they told me their system said I hadn't paid a bill and I said I wanted to dispute it they told me they couldn't do anything about it, that I wasn't getting a rebate.
1 reply
stephen5688

Jul 17, 2006, 10:20 PM

WOW

It took some doing, but I finaly found a loop hole to order the CU 500 online. I dont live in a 3G market. It was a lot of trouble but better than paying $1000.00 for it on eBay.
2 replies
carlbeaty33

Jul 16, 2006, 5:16 PM

v551

yea guys! i want to know if anyone has had any problems witht the v551 and did a warranty exchange and got a razr. my phone is missing up its getting hott maybe its the hours i have on it. i have like 2452hours. anyways please let me know if anyone has anything thanks.
3 replies
lilcita3

Jul 16, 2006, 9:32 AM

Cingular is NOT very smart

I don't see how in the long run cingular is making themselves more money by indirectly asking customers to leave with this new upgrade policy. Once people start leaving and are angry, they'll tell all their friends not to go to to cingular. Word will get out to avoid cingular. That's how it works. If you make one person mad, you make their friends and family unhappy as well, and they migrate to a new company.
7 replies
homeslice5484

Jul 16, 2006, 10:38 PM

Nights and Weekends

When is that price going up? And if you already have it, will it go up for you to?
7 replies
matrix2004

Jul 15, 2006, 4:44 PM

CHOCOLATE, CHOCOLATE, CHOCOLATE

3 replies
Snuggles

Jul 17, 2006, 12:10 AM

Best Newbie Camera Phone

I would like to get my girlfriend a new phone as a gift to replace her ancient crapola samsung.
What phone do you recommend for her that has good camera, signal, reception, etc.

I was looking at Nokia 6102, Siemens S66, Ericsson, or even LG 225, but open to any suggestions.
austen0316

Jul 16, 2006, 11:00 PM

3g phones?

well i'm in central jersey and no 3g here yet. so whats the best way to get a 3g phone instead of ebay. can you call up and order the phone or should i just drive to the nearest 3g area and get the phone. i need some advice.
youareamoron

Jul 16, 2006, 1:08 PM

i love cingy

I just want to express my love for cingy. they have been so good to me over the last year and a half. I definetally would not have what I have without them..thank you
4 replies
Anxiovert

Jul 15, 2006, 3:59 PM

Question network integration

Does anyone have a list of the markets that have not been integrated yet? I am wondering how many of those are left. I guess where I'm trying to get to is; I want to estimate how much longer it'll be for the network integration to be complete.
2 replies
taurus

Jul 16, 2006, 1:56 PM

anybody hear of the lawsuit that is going on with cingular

here is the url ... and check it out.
http://news.yahoo.com/s/ap/20060707/ap_on_bi_ge/cing ... »

this is some $hit!!!. customers having problems with their service. suprise, surpise. And now cingular got a lawsuit on their hands lol. Hope the customers get everything they deserve back it looks good on cingular.
6 replies
sb1070

Jul 16, 2006, 10:34 AM

GO Phone International Roaming Bahamas/Royal Caribbean

I have talked to several Dept's at Cingular and I'm getting conflicting answers.

I want to use a GO Phone in the Bahamas and on a Royal Caribbean ship. GO Phone sales told me that once I established a GO Phone account I could call Customer Service and they will add the International Roaming capability. I called International Customer Care and they told me International Roaming isn't available on GO Phone.

Can anyone tell me who's correct?

I'm a Verizon Wireless customer so I don't want to switch just for this trip.
1 reply
gh200200

Jul 15, 2006, 5:09 PM

Letter I got from cingular regarding SIMcard

I recieved a letter from cingular stated that I need to get a new 64k sim card. DO they know what card people are using and how do they know this? DO I have to get this new card or what will happen if I just stay with my 32k card? Why do they want me to get the new 64k card?
Thanks
9 replies
Boulderboy

Jul 15, 2006, 7:32 PM

Best place for ringtones???

Hi all,
Where is the best place to get ringtones for Cingular phones??

I want the Ozzy Blue tone and other great sound effects.

Thanks
1 reply

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