Home  ›  Carriers  ›

AT&T

Info & Phones News Forum  

You must log in to post.

Shayby

Apr 15, 2005, 2:21 PM

Ugh Im gonna cry :(

I have a customer on the line that ordered a phone through, well im not sure what its through but I called the number and they don't answer it Cingular so im guessing its a middle man. They never gave him a tracking number, phone number, NOTHING! So I call the number he had and speak to a rep who tells me the phone was delivered to an Apt, but the guy lives in a house. So he transfers me to one of his care reps and he puts me on hold to find a tracking number and still we don't know where this guy's phone is. 😢 😢 😢 😢 😢 😢
11 replies
shscaptain1234

Apr 15, 2005, 9:10 PM

OGO plans

Does anyone have the 411 on the OGO. I spent the last half hour on the phone trying to get information. If I get the OGO used on ebay, what am I going to have to do to get it all started. Is it prepaid or postpaid? I don't have cingular service, how do I get it without starting a new line of service. I don't want a contract. I currently have Verizon, and I can't add text messaging and I think that this is a great option. Any information would be helpful.
2 replies
G2smooth

Apr 13, 2005, 2:42 PM

UNFAIR PLAY

Can anyone tell me why Cingular bought out Suncom and is now forcing everyone to get a new handset? They want me to trade in my V600 for something inferior even though I told them it was unlocked and would accept any SIM card. Guess I'll look elsewhere in June when my suncom account deactivates as a result of the Cingular buyout. 😢
15 replies
Shayby

Apr 15, 2005, 11:24 AM

Grrrrr Telegence!

Anyone having issues with Telegence/Clarify today?

I can't do anything in it it just blinks at me...
57 replies
amit1017

Apr 15, 2005, 4:29 PM

International SMS'ing

How does Cingular fair with International SMS? I need to frequently SMS to Romania. Anyone have any experience or their two cents?
3 replies
mmcnier

Apr 15, 2005, 3:01 PM

Attention Convergys Rep Adam

So I called in to find out the status of my refund, but the guy was unhelpful.

Adam Gonzales.... I suggest you take a phone skill class. You were sooooo unprofessional.
5 replies
jramossteel

Apr 15, 2005, 3:22 PM

New Commercials!

😁 🤣 Okay I was watching MTV last night killing some time doing some research and I saw this commercial for us with Chewie in a sound booth! It was hilarious! Anyone else seen it? 😁 🤣
3 replies
Cing_Cust_Care

Apr 15, 2005, 1:52 PM

What did I miss?

🙂 hello everyone... i've been out of touch today. did I miss anything interesting?
9 replies
repCB

Apr 15, 2005, 2:22 PM

The Great Exodus

I've heard about a lot of upper level people leaving these days. Today's my sup's last day, one of the few dependable ones in the call center. Anyone else losing a supervisor, manager, or TL to better opportunities?
9 replies
VZWREPBSC

Apr 13, 2005, 8:48 PM

Why can't I cancel today?

I called to cancel service and was told twice that they'll put in an order for my service to cancel at the end of my cycle. 😳 I want it cancelled today, I'm not calling on the last day of my cycle 🙄 Hence why I'm calling....

So I called again and asked some probing questions from what I gather the only my account would close is if I ported out right now... What a Joke 🤣 🤣 🙄 Myt cycle ends on the 29th. VZW would prorate is it to hard for you guys(Cingular)? 😲
55 replies
techjunkiegirl

Apr 15, 2005, 11:13 AM

it's here!!!!

I was doing an upgrade today and we have released the samsung p207!!!
23 replies
repCB

Apr 14, 2005, 7:16 PM

GSM for Dummies

I'm a CSE rep but coming from blue TDMA I know nothing about GSM phones. I've got several questions about 2.5G/3G phones but I can only think of a couple at the moment.

What exactly is "unlocking" a phone? Is this referring to the subsidy lock?

And what exactly does unlocking a phone do?

And how would I unlock it? (as a rep I should have access, right?
22 replies
mmcnier

Apr 15, 2005, 11:57 AM

Unacceptable Phones

Sometimes I think people b!tch about phones just because it is convenient. I am waiting for the day that someone says "I hate many of the phones out there because the cant make me pancakes or cure Aids"

I wish people could learn to accept phones for what they are. If it doesn't have BlueTooth, oh well. They need different phones for different reasons. An entry level user should not be using a RAZR or Blackberry.

My point is that they are going to continue coming out with entry-level phones. Not every phone is going to have BlueTooth, Speakerphone or an IR port. Get used to it.
42 replies
GinoA

Apr 14, 2005, 9:36 PM

v551 questions

Quick question on the v551. How can you tell if the phone is using gprs or edge? If it is using gprs then how do you switch it over to edge?

Also, does the v551 have the built in photofun photo editor?
3 replies
mmcnier

Apr 15, 2005, 10:06 AM

Family Plan Questions

So i have a family plan with 3 lines. I am moving to Miami in July. My 2 Lines are going to Miami & 1 is staying in Colorado for my mom. Are they still able to be on a family plan or no. If not, what would be my best option?
19 replies
uNt0uChAbLe

Apr 15, 2005, 9:11 AM

Can Someone Please Explain To Me...

How Aol Instant Messenger gets billed to me? Ive had different reps tell me that it takes out of your text messages and others tell me its internet usage. Which one is it? When Im logged on I have the little world icon at the top (SE s710a) so Im assuming its because it is connected through the internet. I have a pay-as-you-go internet deal so am I paying while Im logged on AND its taking of my text message package? Someone please explain to me... 😳
7 replies
guilty

Apr 14, 2005, 11:20 PM

wireless 411

I heard a rumor that the wireless companies are coming out with a wireless phone book.
Has anyone heard of this???
5 replies
uNt0uChAbLe

Apr 15, 2005, 9:02 AM

Data Outage..

Can anyone tell me if there is a data outage in zip code 24501? I havent been able to get on the internet or send/receive mms messages for the past couple of days. Im on the phone with a rep now but shes had me on hold for over 5 minutes now while shes "speaking with the tech." I figured I could probably get a faster response here.
lil_wayne_1029

Apr 14, 2005, 6:07 PM

I really like some of tmobiles phones will it be wise to buy one that has the 800 band?

I was wondering if it was wise to buy a t-mob phone that has the 800 band an use it on the cing network will it work?
10 replies
HeroPsychoDreamer

Apr 12, 2005, 2:45 PM

Why from TDMA to GSM?

From what I gather (for the most part), people got alot better coverage with TDMA, so what's the reason for Cingular switching to GSM?

I could understand GSM to WCDMA, cause overall it'll be better in voice and data.

But TDMA to GSM doesnt make sense to me since people say TDMA had better coverage and so on.


IM NOT TRYING TO START ANYTHING.

Im only curious, that's all.
39 replies

Subscribe to Phone Scoop News with RSS Follow @phonescoop on BlueSky Follow @phonescoop on Mastodon Follow @phonescoop on Threads Phone Scoop on Facebook

 

Playwire

All content Copyright 2001-2025 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.