anyone wanna chat? 🙂

Just wondering how many people are in the same center as me? (Welland)

Hey, does anybody know positively a blue department where a customer can get a blue sim card? I know care can, but they will have to "trash" the original sim card in the system. Is there anyone who can order one without trashing the currently active one?

Background... customer purchased a Blackberry online and wants to activate a new line for his Blackberry. He needs a sim card and I've as yet been able to find anyone who can ship him one.

There is a site that has been created just for reps in Victoria. www.northofseattle.org go check it out if you want

anyone in regina have booster cables that they can give me a boost after work? i'm off at 3:15

what is the training we have today?

😎 did anyones computer just go down for awhile there? and now there is queue, its so great!!! for a monday especially!!! wheee

I'm researching information for a callback I promised to a customer on the blue side who lives in Florida, wants to migrate, but he has heard the wi-fi coverage there sucks with cingular.

I've run out of options for answers except all of you, which is where I should've checked to begin with. 😛

Is there anyone out there, rep or customer,that has this information or can lead me in the right direction? If it makes any difference, this customer is looking at the Treo or Siemens 'blue angel'.

I'd really appreciate any assistance anyone can offer.

Ziggabadoo in blue

Just got one from group of kids, the one on the phone claiming that I had one a prize of 2 million dollars. Now, I thought to myself, that's a pretty sweet prize, so of course, I asked him to cut me a check.

He must not have been expecting that. Hear him have a quick conference with his cohorts, and he promptly said "It's in the bank"

So I said "yeah, I know, send me a check for it"

Went back and forth for abit, and ended with the kid admitting that I had ruined his joke, and he didnt have money for me.


It made me feel happy to break his prank.

👿 I hate this job, 👿 im glad i just gave my notice today. I just had a customer that wanted me to tell him why he should migrate to cingular and not cancel his account and go to Verizon or Sprint. I really don't care what he does.. he can go f*ck himself up the ass for all i care. I really do not care if he stays with us. I said to him "well thats your choice sir" and i didn't give him any reasons to stay with us. And then he went on to try and tell me that Verizon and Cingular have the exact same phones even though one is a CDMA carrier and the other is GSM. He must be on crack, what a f*cking idiot. Then he laughed at me because i told him that Cingular and Verizon do not have the exact same phones, then he hung up. 👿...
(continues)

First call. Customer wanted to say he was suing the company because how we verify accounts is illegal. His reasoning? His ex-wife and daughter both have his SSN, and so his daughter reinstated an account he had cancelled and run up the bill. I promptly informed him that identity theft is a serious crime, we take it very seriously. I then told him that regretfully, his lawyer will tell him the people to sue are his ex-wife and/or daughter, because our verification methods breach no law. He wasn't happy. Let's see how happy he is when his lawyer tells him virually the same thing.

Second call. Kids laughing. Kid asks "Do you have to pay for a wireless phone?" I said I was sorry, if he could repeat that. Kid says "Do you have to pay for a bro...
(continues)

New comp. name what do you all think...it's catchy and old school at the same time.
I'll carry nice Nokrea 516500's and for the flip fanatic's I've have some of those Motobrola V60ie's. Now you might have to get over the embarrassment of carrying around the official all original 516500 tank phone but remember. This model can be wet, thrown down stairs, ran over by a car, and left on for centuries and still work properly. The Motob phone will probably lose it's antennae that's if you keep from slamming it in a car door or catching it on the inner fold of your pocket. But all in all with by super special duo of wireless wonder I will rule the market. And I can find bucket loads(literally) of both models still available in third world countri...
(continues)

Ok

I was hired to be a cus care rep. during training there was no mention of me having to do sales. I've done sales. (was a outbound telemaketer for 5 years befor this). If they want me to sell people on migrating to cingular they should be payiong me commision. Sales is hard even if the person calls in looking to migrate, never mind having to inform the cus that because they lost/broke/ dropped or just want a new phone that they have to switch to cingular. If I was paid commission like the people in the stores I could/would follow the migration path and switch everyone to cingular. As it is I wasnt hired for this so I direct them to the web site for the free phones and if worse come to worse I give them the webmatch number. In the 7 mont...
(continues)

There was this account that was closed because of DEFINITE Subscription Fraud. Customer called in previously and Rep informed her that the account was fraudulent when it clearly stated (and per policy) not to inform customer why service is cancelled and that all calls need to be immediately transfered to the Fraud Dep't.

And I thought common sense was common... 😕

it's like the customers are on some kind of drug- the calls are so weird

i am sad it is gone, then after a while the beer moved downstairs too(canadian to coors), why oh why the horrid lock 😢

The folks @ forums.cingular.com don't seem to be helping much, and I was wondering if you could please!

Thank you very much!!

http://forums.cingular.com/cng/board/message?board.i ... »

😁

HAHAHAHAHA no way man, CSE you can hang up and call to the direct number to the other department, I am only doing what CSE wants me to do, get good stats and kinda help the customer.

It looks like WEX RES isn't gonna be around much longer to handle cleaning up the messes you guys make when trying to do warranty exchanges.

No more promising customers V3s in exchange for the out of warranty T721s. You guys will have to deal with that kind of crap on your own.

YAY!! 🤣

Yeah so I get this call from this lady who ordered a phone online. She was stating the price dropped recently and she wanted credit for the difference. I told her we can't do that, it's like going to a store and buying an item at regular price, next day price drops, you can't just go back and ask for the difference. You have to return the item and then go buy the item on sale.

Now I just got a call about this woman who refused to migrate, was offered Blue and refused to pay full retail price for the phone.

I'm sorry what part of, "We gave you several options and out of your dumb logic, you decided to go elsewhere?"

Seriously, congratulations, you showed us. Oh no we lost a customer because her logic in NOT wanting to get another con...
(continues)