aloha hey!!

Is there a StarTek in Edmonton, ALTA?? or is it Converges?

Lady calls in asking for account number, I ask why, no reason. I wish I stated then I have no reason to give you your account number. Instead, I gave it and made the offer to goto Cingular, she declined and then hung up on me.

BITCH!!! I feel better know.

😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 hey people i get to quit today!! woo hoo!! i am so damn happy. yeah!! i get to quit startek and tell everyone to f**k off!!!!

ran into this today, and it's going to be more of a problem for us reps in the future.

Turns out that the roaming agreements made with other carriers are expiring, and Cingular has decided not to renew them. THis means that some cusotmers in areas that were previously covered, are suddenly not able to make calls at all, or are prompted for a credit card before the call goes through.

Colombus GA was the most recent place I've seen this occur..

Oh, and this does not mean a customers contract is void.

wassup, lol what u up to

i am on hold with another rep for the last 8 min and she just got back to me

So this customer calls in to inquire about the balance on his mothers bill. Wants to know why its a hundred bucks more than normal. So I tell him that it was because of some over usage on the bill and long calls. The guy calling in for his mom says that his dad has alzheimers and that when he gets a hold of the phone he just presses buttons and calls numbers. So this escalates to my supervisor for credits, he informs of usage and that he should be responsible. Then the customer is upset that we didnt send a free phone to them when the contract expired yet no efforts were made. Grr where do these people come from on Sundays.

Yeah so turns out I will not be getting either, as one didn't even get my resume and the other hasn't called. This makes me a sad person to think that I am still stuck in the hell mouth until I can get a better job.

Oh woe is me for being stuck in this position of despise and hatred. If only there was another career opportunity to rear it's head and SAVE me from this terrible fate?

Hello experts, I have a question.

I'm currently on an AT&T "charter offer" plan, it was a promotion from when AT&T started up their GSM service. Here's how it works: For $59.99/mo, I get 750 anytime minutes, plus 750 more. So that's 1500 minutes/mo at $59.99. It's a good deal. I also have a data plan that allows me to use unlimited data on my SE T637 for $24.99/month, which I love, cuz mmode is my life.

But I just found out that to get a new phone, I have to switch to a Cingular plan, and none of the plans are even close to as good. AND the rep said that they don't have an unlimited data plan for under $80!

Is this all true? And if so, can someone tell me how this merger is good for the customer!? 😉

Thanks, and I love this...
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dang ol tell you what man dang ol muwahahahahahahhahahahahahahahahahahahahahaha hahaha BOO.

I kinda miss Cingular....Is something wrong with me?...(oh by the way, Comcast training is boring, at least on the video (cable) side)

Lovely, Lovely, nothing like a dose of TDMA customer's to bring an otherwise perfect Monday morning to a grinding halt. These TDMA customer's are the absolute slowest, most ignorant, lamest people of them all. They take the cake. I'm getting a split change ASAP. I can't take these ignoramuses.

I wish i could take down one of these walls on my cubicle and look out the window. When someone would tell me that I've been missing a lot of work, I would say, Well, I'm not really missing work. It's good to be a gangsta! 😁

Have any of you ever PERSONALLY kept a customer from receiving his/her phone? Have you ever PERSONALLY charged a customer's account with penalty fees, damage charges, etc.? If so I'd like to know what department you're in and I'll need a direct extension for you so I can get those customers in touch with the person physically responsible for the aforementioned situations.

I just don't understand why anyone of sane mind and body would call in and not only blame an entire situation I found out about 45 seconds before speaking with him on me, but threaten me with physical violence. First of all, what are your chances at finding me since I'm in control of the information you get about me? Secondly, I have every tidbit of your p...
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😕

how fun was this spending our friday night taking call after call 😉 😉 😈 👿

okay, its snowing in saskatchewan .... is anoyone surprized?? it sucks though because ball has started and it makes for some darn cold practices!!!!! but its payday so i'm going to cancel our practice for tonight and go shopping!!!! wheee heee heee

That's right! My system is down! Axys is kaput! it refuses to search for any number I put in it! I have been told to stay where I am, stay in auto in, and help the customers as much as I can.


what am I supposed to say?
Thanks for calling, I can't help you!

(and please god don't mention Cbis)

What, am I the only person working today?

Well I finally quit Convergys. Went after a better job that pays a lot more. It is feeling quite nice. The other three people that left with me are enjoying it to. Hmmm... I seem to see a pattern here, kets see, Cingular takes over everyone leaves Convergys. Coincedence? I think not 😁

😁 i am happy that i dont need to deal with other peoples issues, i have enough of my own