Yeah so I get this customer trying to migrate online, fails and calls us to do the migration through us. I am all crap because he will probably want a free phone from online. Good news is the phone is the Nokia 6620 with mail-in-rebate, same price migration tool is offering, YEAH!!! 😁

Get the credit card screen (after 28 minutes of going through information) only to have some problem with the card. I ended up telling the customer to go to a store for a migration.

Dammit 2 services worth of points GONE!!! 😢

Yeah I am so bored right now, I need to do something before I go

"Drinking, dancing, sex, playing the fiddle, gambling, idleness: These are biological pleasures. Early Puritan morals were largely a suppression of biological quality. In the Metaphysics of Quality the old Puritan dogma is gone but its practical moral pronouncements are explained in a way that makes sense"

A tough one, this is!

Author? Title? Who can guess, and bask in the infinite glory that is praise, offered by none other than an anonymous employee?

I just jad a call and it was these kids trying to be funny, ill just write it as it went

kid-"Do you want a cookie"

Me-"well, yeah i want a cookie"

Kid" Um..."

Clearly this was not the answer they were looking for"
Me "So im to understand you dont have any cookies
Kid "No........"
Me-"well what are you doin calling up asking if i want a cookie when you dont have one?"

Kid "Im sorry man, this totally backfired" and hangs up.

Now is that classy or what>? 😎

I got hired back where i worked before i got to this ****hole. Its great, im free, not taking calls and being rediculous.

Heres my favorite qoute so far to a customer, i deleberly left the phone unmuted when the call came thrwe and said to my friend "Yeah, does this look infected man cause it still burns wheni pee. I think i should have saved the 50 dolla.....oh thank you for calling...."

Click


Ahh its great. im trying to find the manager to tell him off and we have a little bet to see if i get fired for call avoidance before te end of the day. any suggestions and there done

Hey everyone, lets go get real "knock down and brawlin' drunk" and protest in front of a Cingular Wireless store location. In fact lets make the only clerk there leave because they fear for their lives. And then lets get normal cust. in the store location angry by ranting on the phone to their cust. care agents. Not only that but as we are doing all this lets pretend that this is an entirely adult and sane way to handle a broken phone that is out of warranty.

That's what my last cust. conceived today as a itenierary for having his Rim device replaced.

What kind of grown adult business person thinks acting like this is professional as well as a good way to resolve a bad situation with equip.

What's happening to people these days...I ...
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"'The motor car went Poop-poop-poop,
As it Raced along the road.
Who was it steered it into a pond?
Ingenious Mr. Toad!'"

Whoever can tell me the authour of this silly verse, and the book in which it appears, I will give to them another verse to guess at!

And GO!

It's Saturday night and I'm too hungover to function as a human tonight. What's happening in the world of Cingular today??

It is ridiculously dead here, I'm not sure about where everybody else is, but lets start talking about something interesting.......

Take you pick. I've got rap music, old people, drinking stories, outrunning police stories, the war in Iraq, Canadian health care system, the difference between metric and whatever system Americans have, Coke, or Pepsi?, favorite foods, Sesame street songs you can remember and ridiculous fashion trends.............

So, somebody respond already.

Oh, i guess you could also talk about phones, or your job and how much it sucks!

"If you don't eat your meat 'ow you can't 'ave any pudding. 'ow can you 'ave any pudding if you don't eat your meat?"

Hey

Currently on the ATT side, I am aware that a lot of customers have stacked promotions on their accounts, and that we are supposed to remove ineligable/stacked promotions.

But how are we supposed to check if a promotion is eligible or stacked?

I think stacked refers to multiple promotions of the same type, like two seperate additional minute promotions, but does anyone know how to check, or go about this?

And please, don't reference primus. After moving access over to SOFA, I have not been able to access it at all, no SOFA ID. (and my team leader is no help at ALL on getting me my password)

Today is not my day, having customers transfered to me cold and having the most impossible problems.

I am beginning to wonder if any of these calls centres have any prerequisites in order to obtain employment.

I realize that this topic is overdone and has probably been beaten to death but I am frustrated and need to vent.

Can someone please explain to me how it possibly benefit mostly English or Spanish speaking customers to have representatives that do not speaking or understand most of the English (or Spanish) language. I don't care if you only have to pay them pennies on the dollar. I am absolutely convinced that the problems and anger they create cost the company a lot more in the long run.

Can you also explain how there can not be any sort of requirement to know how to read. I had an SST rep call me and ask me to opt out ...
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How much would you have to be paid to work for customer service at Jamster? I shudder moreso working there than here.

I just got my new schedule preference!

!!

Yes, I now work at 7 or 8 AM, for 10.5 hours, and get every Sunday, Monday, and Tuesday off.

This is me 🙂
And this is my big sh!t eatin' grin 😁

Static days off? 3 day weekend every week?

HELL YES!

Can I use the New Nokia 6630 on ATT/Cingular's Service?

D ☹️

I've finally came to an ultimate conclussion about why left brain and right brain in cingular haven't been speaking lately. They don't know each other.
The company has more split personalities than your local loony bin(the company should be called Sybilwireless). Spur of the moment ideas that deflate like your birthday balloons and sudden policy changes in real time.
I say we all pitch in and buy the company at least a year's supply of Prozac or maybe some Lithium.
Maybe then instead of riding the training class rollercoaster or the "you've been upgraded to" while working a position they'll leave the good reps. where they have doing what they do best.
You all know what I do best...saying "no" is my life...pathetic as that may be I'm a pr...
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Why is it that customers feel that they need to yell at me to get what they want?

I just got a call from a customer who was in one of our stores. She has EWL which carries a $5 shipping fee. We, in warranty, are not permitted to waive this insurance fee for any reason.

When the rep got me on the line, the customer launched into this whole song and dance that she was told by tech support that we would ship her out a phone at no charge. I told her that unfortunately, the advanced exchange service carries a shipping charge.

After I told her this and gave her all of her options, she yelled that she will NOT pay this fee and that her $5.00 a month guaranteed that her phone would be exchanged for no charge. I told her that CEC would ...
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If i have a account with att and migrant to cingular and cancel with in 30 days will get ETF from att if i dont go back att?

First of all, this is not meant to be a battle, but it needs to be said.

I have received calls from "O" (Orange) reps with Blue accts that haven't even bothered to ask the customer's name. Just a suggestion, have some common sense, ask the flippin name. Put yourself in their shoes, would you want to be asked all these questions to find out that they need to be xfered? Come to the Blue side and have to repeat everything ALL over again? I know that I wouldn't!

When you call to the Blue side, ya'll need to have some respect toward us. We are NOT the enemy ya know. We are customer care reps just like yourselves. Some of ya have no manners and demand our ID's but won't give theirs...mmmm wonder why? I know why. FEEDBACK ON YOUR ASSES...
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