Hi a friend wants one of lines on my accounts that has three lines.Can he keep his gophone number put on one my line that all have their own number.Also want him to take FR on the that line.He has no credit can it be done?

Jeezus H...

Would someone please tell me where in the contract is says that we are obligated to provide blue phones for life? I'm getting customers quoting all kinds of paragraphs from their contracts/service agreements that I've never read before. 🙄 Free phones for life, blue phones for life, orange phones for no contract... Where are they getting this crap?!?!

Just got this call. Hear a guy going can you hear me now and stomping his phone into the groung. Then goes can you hear me now. Did my dead air script but since no number came up I cant do the hot notes (Warranty Voided). Sounds like he was a little upset at his phone.

I just switch from the att blue sim card to the white sim card.Now I see a little phone on top screen with a 1 next to it.I know it stands for line 1.Can u have 2 lines on one sim card?

why are customers so nice today? i have had not escalations today and they have trated me with respect today, is there a flu going around or something?? 😲

Customer wants to get her discount through the company that she works for but didn't want to have to go thru the hassle of calling her HR and then calling NBO to get FAN attached to account that way she can migrate to Cingular with fones for a cheaper price... THEN she wants to keep her existing rate plan and not have to pay for any other fees with her migration. ON TOP OF THAT she wants to get everything ASAP (as in 1 or 2 days)!!!

UNREAL I TELLS YA!!!

I just had a call from a lady who went over her minutes. She foresees this kind of usage in the future, because she has been diagnosed with a brain tumor.

At this point, one might consider that maybe, just maybe, sticking a device that emits an electromagnetic field to your head, which through experience has proven to be oncogenetic, would be a bad idea.

Maybe. I think she ought to tell her doctor that she uses her phone so much. So he can slap her.

what is up with the FCC heads lately, because people who want to migrate to Cingular can't due to the fact they are in the 12 western states and under contract to attws. i had a least two or three people who want to migrate for the better coverage and the FCC won't let them (they can do it online if its a single line by refreshing their page when it says they are not eligible)

So many stupid customers. I just got this lady demanding I transfer her over to Telesales, so I got her to what I think was telesales. I just cold transfered, I do apologize to the rep. that got her. She didn't want to verify her account and she didn't want my help.

I checked the notes and it looks like she wanted a PDA phone. We couldn't migrate her because she lives in one state and her number is based in another. She got upset and 12 minutes later I receive her call.

Wait time here is 23 minutes, I just got my last call 5 minutes ago, that was my last call of the day YAHOO!!! Now for my eye exam tomorrow to see if I qualify for Lazer Eye Surgery. W00T!!!

I just got off one of those calls where all you do for 45 mins is call cingular trying to get somebody to get there head out of there ass and take a call. Is it so hard to check someones account?

Last night, which I like to refer to as a little while ago, I got off work at 11:15 pm and got home around midnight. I spent the next 4 1/2 hours playing Shadow of Rome on the PS2. Any other day that wouldn't be an abnormality, however, any other day I wouldn't be back at work at 5:55 am.

I'm not always the most pleasant individual with a full night's rest and 13 hours between shifts. Today I've had no sleep and 7 hours between shifts, AND, I get to do manual labor for a couple hours after I get off. YAY!!! Who knows, maybe I'll end up leaving Convergys a bit sooner than planned depending on how today goes. 😉

is no one in the mood for discussion tonight, no interesting stories?? cummon i know someone has something pls give it up, it will amuse 10's mabe 20.

I hate when my voice starts going out midshift.
It's almost embarrasing when your on a call speaking clear as a bell and suddenly...
"Yes maam, I'll be hassscaradpada...cough...choke..happy to assit you witharacscahhahah...sputter...can you hold on for me?"(hit hold button)
"Haawwwakkkk---phoooo!"
(take off hold)
"Alright, sorry about that...Now how can I haraghaharalp you!" Damn!"
I think at this point I should be able to just go home. Call it a day. Throw the towel in.

I know it's the crappy weather but this is ri-goshdarn-dicolous!

This is a sad little story
of a man (or a woman, who knows in this place)
We will follow the tale of shame and disgrace
Of William Ignatius McGurky

Our hero (or heroine) is not chipper or perky'
More misanthropic, haughty, perverse
He worked up the nerve to apply at Convergys,
One William Ignatius McGurky

For five grueling weeks he endured apathy,
instructed with knowledge he'd surely forget.
Everyone thought it important, I'll bet
Except William Ignatius McGurky

Our young friend got out to the floor in glee
Finally, he said, I can do what I came for
But there was a special misery in store
For William Ignatius McGurky

Call after call, and his mind became murky
"How can these people be alive?" he asked,
"They cannot ...
(continues)

I just had the cutest little kid call in and tell me a knock, knock joke to cheer my day up, it was the best call EVER 😁

So far it hasn't been AS bad as I thought it would be. Aside from the fact that every customer I speak with wants something I can't offer and swears I could do whatever it is they're asking but I'm not because I just don't want to. Looks like they've finally figured me out. Naturally I would much rather repeat myself neurotically for ten minutes than provide a solution that would keep me from getting screamed at.

On a funnier note, I've noticed that if I zone out while an India rep is droning on with a bunch of information I don't need that it sounds like I'm talking to a turkey.

ignore these four words

I was supposed to come in at 2:30 today, but thought I came in at 4. Do you do a tks downtime form? Do you stay until 1 like you thought or go home at the time you're really supposed to go home? 😕

So...the other day...store rep. contacts me for a cust.(God love a store rep. who thinks they are a gift to our company from aforementioned GOD!). Store rep. knew this cust. spiel by heart(plus I could hear the cust. coaching from the sidelines in the background). Cust. has a Nec 525(B-E-A-U---TiFul Phone :wink🙂 wants a diff. model because she had never powered the fon off...she wouldn't even power off her replacements...(she was actually advised to do so on a reg. basis but she felt it's not neccessary the fon should work properly even if you leave it on for a thousand years.)
SIDE NOTE: Powering your phone off on a daily basis does help your registration thru your network...if you don't you run into drop calls, poor reception, unable to...
(continues)