Yeah so I get this call from this guy with a heavy accent, guy is angry and yelling for a sup. Kept repeating that he is upset and angry over and over. He told me to call my sup. and have him placed on the line (hehe). Turns out he was transfered/called the wrong dept. he needed AWS GSM care, so I advised him I would have to transfer him.

Then I laughed myself silly after I transfered the call.

Too Bad so Sad

Basically everytime someone calls in for something we can just tell them too bad so sad you want a ATTWS phone too bad so sad you went roaming and didnt think the charges would be so high too bad so sad I think its catchy

What do you think??

I split my time between Arkansas and Alaska. I have a nationwide Alltel plan (Arkansas number) which works great in the lower 48 and in the large cities in AK but will not work in Kotzebue, AK where my home is. OTZ Telephone (local phone co.) only has roaming agreements with AT&T and Cellular One.

I want to keep my Arkansas number but change to a Cingular nationwide plan which will work in the lower 48 and also in Kotzebue. Is this possible? A Cingular rep told me I would need a GAIT phone but that they do not sell any. Rep said the only GAIT phone which would work is a Motorola C331t. Does this sound right?

Since Cingular is rebranding Take Charge as Go Phone on the 13th of this month, I'm very worried about customer confusion. It appears the Cingular Go Phone will still require automatic debit, but I believe the current AT&T Go Phone can have cash payments made at stores on a monthly basis.

Are both forms still going to be supported? Will current Go Phone subscribers be forced to change their billing method? Will the current Go Phone subscribers be divested?

They've provided those of us in retail with Cingular only stores with only a scarce bit of information and I'd like to know what to tell the confused customers next week. It's a headache for them now, and I can just imagine the incredulous stares customers will give me next wee...
(continues)

Holy crap, this lady with 2 lines, would rather cancel, pay $300.00 (ETF's) + last invoice and switch to another company then continue with us because she can't pay her bills on time.

Her reason for cancelling is because we suspend her for non-pay one time and charge her $25.00/line to reinstate and she can't handle this.

She feels she can save more with another company because they offer lesser prices for more mins. Well DUH, your on an old rate plan, of course the new plans are going to be better.

I stated it would cost her less to just switch to Cingular but apparently just because Cingular bought AWS, were now suddenly the same company and will continue to screw her over.

Get real Ms. Customer, it's your fault to begin with...
(continues)

I am an AT&T Digital Customer, and have a great rate plan. I have had many reps tell me I need to migrate to GSM, when first, ATT & Cingular know they coverage is not as wide and complete as on digital, second, AT&T took away holidays on nights and weekends, thirdly AT&T now has only three phones available. They are making it impossible to use a service that suits all my needs and trying to force me to a service that does not have the coverage I currently have and the only excuse I constantly get is....it will get better, just migrate and wait! Why should I migrate to a service that is less than what I currently have and will not in the near future provide the coverage I need and use. If I don't have a phone, I'm out of business! Much li...
(continues)

Well i have been an avid fan of this site since i started working for AWS back in '03, and i was just recently fired so i would like to take this time to waste a thread and to say goodbye to my former co-workers in Edmonton... Farewell, my sanity is quickly coming back to me now that i dont have "Dobby" the TL breathing down my neck, dont have to deal with the crappy Edge rewards system, give a damn about quality, empathy, or my PCO count. my only regret was not knowing it was going to be my last day so i could answer "thanks for calling cingular wireless, where we are not happy until your not happy" by the way i heard there were some major changes since i left late january, could anyone let me know what happened? let me know if any TLs got...
(continues)

Seriously dude how about a little respect, you cut me off when I was just about to finish my opening, you get all my info but don't let me get any of yours, you act like a customer to to get some info on an add-a-line offer letter a customer brought into your store. Show some respect.

I betcha anything too he was one of those reprasentatives that screws customers accounts over too.

It's Cingular Edge now...is the takeover finally complete?

Why do customers complain about what phones they can and cant get for free? Are we obligated to always give everyone a free phone, and to give a certain type of phone? If we are then someone please tell me, maybe i've been wrong all along.

I just had a customer call in mad at me because she got a flyer for a free LG C1300, but she doesnt want that. Ms. Customer wants a Motorola V551, and she will cancel her contract and pay the $175 ETF to switch to T-Mobile if she cant get the phone she wants for free. Ms. Customer also refuses to call the promotion-specific number on the flyer, she wants to call Customer Care, because everyone in this great big ATT/Cingular Call Center should have access to the same information, so she should be able to...
(continues)

Below is an article about a guy at google getting fired because of his blog. At the end of the report, there are links about other bloggers who got fired. Just as a word of advise:


BE CAREFUL WHAT YOU SAY... NOT EVERYTHING IS SAFE. THEY COULD FIND OUT WHO YOU ARE & WHAT YOU SAY HERE COULD GET YOU FIRED.



http://msn-cnet.com.com/Google+blogger+has+left+the+ ... »

Mark Jen, a blogger whose candid comments about life on the job at Google sparked controversy last month, has left the company.

"Mark is no longer an employee at Google," a Google representative said in response to an inquiry Tuesday. Efforts to reach Jen for...
(continues)

I was just helping a DOR customer switch from a $199.99 plan down to a $79.99 plan, I made the attempt to first offer a Cingular switch, he stated he would think about it. Anyways, I was telling him that the system is updating and I cannot change the plan tonight and tonight is the last day of his billing cycle, customer immediatly stated he will switch to Verizon then, and I am thinking WTF dude.

I was wishing I could say "this isn't our fault asshole, if you could of taken a couple of minutes to call us a couple hours earlier, this wouldn't be your fault, even a couple days could of avoided this situation."

Why do they have to be so arrogant and ignorant to their own stupidity?

ARRRRRRRRRRRRRRRRRRG

Why is it that every customer with a high invoice that calls in has no ideas are ATTWS invoices hard to read is it the font is it too small I just dont get it do you even look at the invoice before you call in

What is up with reps lying to other reps when transferring. I'm in care, just got a call fr RM stating cust needed rerate bill on a suspended acct bf she would pay, i put rep on hold and did rerate as the RM rep would be the one who would need to take payment and reinstate the acct fr non pay. the rep whent back and advised the cust of credits issued, then returned to my line and states cust is ok with cr just wants to review her plan, i reply ok just bring her thru I can review the plan with her and then I will release the line so RM could finish call, Surprise Surprise the rep transfers and disappears... 🙄 cust is upset about bal and wanted to review the last three months worth of invoices (all of which have lots of cr and db), WTF w...
(continues)

First we were told no cold transfers on any call if helped. Then we were told that all calls had to be cold transferred or else the call will be unresolved. Now just recentely we are told that we ar not supposed to do cold transfers. WTF are we supposed to do. I myself will continue to do cold transfers and set the expectations. I dont care if the call is unresolved. 😕 😢

Can I still use an older AT&T phone I have that is GSM? I also have a few new gsm cards. Will they activate the new card or will I have to migrate over to cingular? Any help would be appreciated.

Has anyone ever assisted a customer with voicemail and heard a message or two that you didnt want or need to hear? I just got off the line with a customer who just changed her number to avoid her husband. She called back to set up her voicemail, and I happened to be on the line when she got a message from the husband. Somehow he got the number and left her a heartfelt message about how he doesnt want to hurt her, and how there was no need for her to hire that private detective. I felt a bit uncomfortable listening to it so I just dropped the call.

Anyone else have a similar experience?

Woe this days been great been 3 hours and 15min ive had 5 calls 3 dead air and a question and a payment hows the call volume elswhere

On a call in a call center a long time ago... I got this call from a female customer, basically throughout the whole call she kept lying. Telling me her daughter who uses the phone is around 7 years old, something like that, stating that we are changing her rate plan without her consent.

She had 2 re-rates in the past year and was demanding a 3rd. I put my foot down and said NO. She escalated and then hung up while I was looking. I marked the account that she lies.

I checked the notes and here is her supposed 7 year old daughter making a payment with her OWN credit card!!! Correct me if I am wrong, but I don't think you can have a credit card at the age of 7. She also called in the past to change the rate plan and asked about promotio...
(continues)

Anybody here?