Our call center just announced that we're going into orange training, and then going immediately into queue assisting the little round fruit. Any other reps out there who have gone from blue to orange have any advice for me? Is it any much different from AWS?

Here's my story aand I'm sticking to it.

I bought a V600 W/bluetooth headphone aand it was great.Then Istarted to get a weak bluetooth signal warning all the time.I called tech support and hashed out the problem so we thought.When it continued I went out and bought another headset thinking I just wore it out well that wasn't it. So I called again and they sent me a reefurbished phone which is ok but it still didn't work.Then I called again,same old story,we'll send another one. Cool this should fix the problem. Bam it starts again si I call agian we chat and I said I'll return the ear set and see if that had anything to do with it.Weent totally across town to a differrent place got another and the problem still exsisted.So I call again...
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Why am I getting the morons tonight?

1) girl calls, needs to activate new phone. me: Okay, are you on the phone? No. Okay, press # and put in these numbers.

girl: okay. *beep beep beep*

me: wait, are you ON THE PHONE?

girl: yes.

🙄 🙄

2) french guy i can barely understand moaning and groaning that his phone keeps going to no service and when he calls in, we ACTUALLY HELP HIM by reprograming phone. Apparently, this little problem has been happening everywhere he goes. Okay, so sounds like we have a defective phone and should prob put you through to WEX to see about a repleacement.
Cust launches right back to moaning and bitching about his phone, wanting to know what he needs to do.

Um, well, I jus...
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Here's a question for any orange or blue reps who would like to take a guess. I dont know the answer but its just something i've been wondering...

Considering all the deals Cingular has going on, the Edge point offers for migrations (for blue reps, at least), in-store deals, online deals, what percentage of AT&T's TDMA customers do you think have now migrated to Cingular? And for you GSM reps, how many GSM customers do you think have migrated?

I've been personally responsible for the migration of at least 200 former TDMA customers (or close to that number), and I was just wondering how the great merger was moving ahead. It would be nice to know about some progress.

why is it only 9:12?

I think the universe is conspiring against me or something. Seems everytime I come back from 3-4 days off, (i love part time) that's when I get the intellegence challenged people.

1) Why is my bill so high? It's canceled.
Well, there was a previous balance that added to the new charges and that's why the bill is the amount it is.
But why? it's canceled. Why are you still charging me for a canceled phone? It canceled on the 19th.
Yes. But you had activity on it up until the 8th.
But it canceled on the 19th.
Is it me? Am I speaking an alien language? 😢

2) Yeah, I can't get into my vm.
Okay, what's your number?
XXX XXX XXX
That number does not come up. Are you with ATT or Cingular.
ATT
Okay, is it TDMA or GSM...
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Sometimes customers confuse the heck right out of me...they ask the most ridiculous things in the entire world.. I had an escalation last night where the customer was requesting us to send him out a letter stating how many times we had screwed him over in the last year.... I had a hard time explaining to him the reasons "why" we wouldn't send out such a letter...... or I had a husband escalate because he wanted to get into his exwifes new husbands acct to find out information about who she was calling and he didn't understand why we wouldn't honour his request... hello?.... I sometimes I wanna ask them.. are you really so stupid that you're asking me that... Or another escalation, cust wanted to know why his bill was over 300 dollars... gee ...
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repCB made a derogatory remark to me that me & my people would find offensive

Blame Cingular! Blame Cingular! It seems that everythings gone wrong, since Cingular came along! Arrrgh, wtf, why doesnt any of these attws customers understand that cingular has nothing to do with their roaming charges, taxes, contract extensions, etc.? It seems like Cingular has been causing more of a headache than it should. Every customer seems to blame something on cingular, trying to use it as a scapegoat to fix-up their f*%$-ups. Just venting, I had a customer argue with me for an hour that she is very sure that cingular has charged her for roaming charges on her bill. She just didnt seem to understand that just because it says cingular/at&t on her bill, doesnt mean that cingular is billing her. Wanted her roaming charges credit...
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This site has entertained me all through training. Thanks all 🙂 today is last day so i guess ill be posting stories soon too...new systems will be interesting for a while.

THIS SWEETSTUFF USER IS MELINDA MELCHIOR FROM WEST CORP IN RENO. HOPE SHE DOESNT SEE WHAT I WROTE.

Is she hot?

I need to drink to have fun and be happy and cope with work.

she still workin, anyone know if shes bangin?

Are these forums for employees to sit and bitch and make fun of customers or is there a forum out there with real info.Like how to get your service working properly or where do you go when you phone has been exchanged 3 times and they keep sending the same kind of phone back.Or why can't cingular try and keep the customers they bought and not treat them like they have the plague?????????

Why of all?

I just conferenced a customer over to Orange CSE, and the first thing she hears is another rep in the background screaming "WHY ARE PEOPLE SO DAMN STUPID TONIGHT!"

I got a good laugh out of it but the customer didnt sound too happy. Lets just watch it out there tonight peeps 😁

what do ya think?

nuh!

I got this e-mail today:

C&A Team,

Decisions are currently being made to determine what call types we will be supporting in the near future and for long term. As call volume is slow this time of year you will continue to have VGH opportunities.

Recently, there was a skill change made to allow the Orange calls to be directed to the internal sites where their systems can better assist the customer without transfers, long holds, etc. As you know we are still
receiving some Orange calls so very shortly we will begin transferring these calls.

We will continue to support Blue customers as we always have and will keep you updated on other types of call types the center will be supporting. It still very important for all of us to re ...
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