I'm not going to post any account info, or reps name and such- i just came accross this note the other day and it made me chuckle...

the cust call for question abt his balance im expl the cust abt he have a past due but the cust is very angry for this situasion im tryto expl he but dont understood

😲 🤭 😲 🤭

I'm tired of seeing threads after threads how Cingular employees dislike customers who're bossy.

Sure, not everyone is plesant, but coming to the forum and complain isn't showing too much class showing by you either. I'm a customer myself, and many other check this forum is also, when we see you post stuff of how customers are bad and stupid, how you think we feel?

When I've a problem with the service, I NEVER put the blame on the employees, if you hated working for Cingular because so many customers are bossy towards you, you're not obligated to work in the cellphone business, and you know, in any kind of sale business, you'll find bossy customers.

With that rant out of the way, can anyone please answer my real problem of why my mi...
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Can anyone confirm this rumor about the 6230i - copied from this page in the 6230i section....
What bands are available now with Cingular? Wont the UK version of this phone work just fine?
thanks Kevin

THE 850 CINGULAR VERSION EXISTS!!!

by mintyryry Yesterday, 6:23 PM

I was browsing Ebay for Nokia phones for Cingular, and came across an auction for a Nokia 7610 for Cingular. In the listing, the seller wrote that he worked for Cingular, and was only selling the phone because he won a 6230i at work. I e-mailed him, and he said that yes, his new phone is the 'i,' with the megapixel camera and larger memory, and on the 850 band! According to him, the phone will be in stores in 2005! I'm so tired of waiting...I hope I can...
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How about you guys stop bitching all the time about stupid issues. Maybe if it were a relevant topic, such as network outages, updates, pricing, protocol changes etc....it would be worth discussing. I've worked in direct retail for years, and I'm getting sick of all the incessant whining. GET OFF YOUR ASSES AND DO YOUR JOB!!! Esp. the CSR's....you talk on a phone, I actually speak face-to-face with people and have to deal with the threats, cursing, thrown phones and what not. YOU DON'T HAVE IT BAD AT ALL, and remember, CINGULAR IS AN AT-WILL EMPLOYER, if you don't like it, Wendy's is always hiring. 😁

Just to let any other employees know that this edge rewards program is a joke. Some TLs are so strict on making sure to offer the new cingular migration from attws to cingular, that it sickens me. To say the same repetitive thing over and over again while offering,is mind numbing.But even when we spend all that time explaining everything and doing the migration, we get very little points for it. Why not increase the point value to like 500 when we migrate someone. When I started working in this call center, we were told this is not a sales job, LIKE HELL IT ISNT. I totally understand though that it is needed, since digital sucks a**, however we should have a specific line to transfer the customer to so they can get info on the migration. Any...
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😁 Just had a cust with another carrier call in saying his phone was stolen and that I needed to help him. Well, I can't help you, you have to call your carrier. 'I've tried,' he replies, 'but I can't get through to them dialing 411....'
😁

Here is the end-all be-all de-escalation tactic. If a customer wishes to escalate we advise them there is a fee (could be $10, $25, etc.) to escalate this issue to a supervisor/manager. If the sup sides with the customer at the end of the dispute the fee is credited back. If the sup sides with the rep, the fee of course would stand. Then if the customer wishes to escalate yet again past the sup, the fee would increase each time for how high the issue gets. (Example being the issue escalating to the Office of the President being a charge of $10,000)

Not only that, but the individual from management that takes the call would get a small percentage of the fee, i.e. a commission, if the escalation ends with the dispute in favour of the compan...
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Does anyone else have this problem while on this site? What I normally do is open up a couple of interesting threads in new tabs and keep the original list in the first tab. I'll read them, and when I click on the replies, it hangs and acts as if it's not there. By the way, I'm using Mozilla FireFox as a browser. If I open them up in Internet Explorer, it works, but such a pain using that archaic browser.

Anyone know when the new samsung e217 will be available for Cingular?

I am so bored, no calls coming in and if they do they are short calls like, how many minutes do I have left (damn I hate pre-paid).

Anyway people start chatting here and keep me from killing myself I know you Regina reps are here and some Cornwall, so chat away.

Those freaking morons who get roaming and automatically assume that we changed their plans. What are the reps randomly accessing accounts and changing plans? Not bloody likely, it gets even better when they call you a liar. Why would I lie about something like that? I honestly don't care about your plan, or what your invioce is. If cingular made a mistake we will credit it. If you were too lazy to call in before you went travelling and inquire about roaming, then that is hardly my fualt. Also how long have you had that phone? And you still don't know what your HCA is? It isn't our fualt your a dip-sh!t

Also there kinda fit togther, but the poeple who get mad at me becuase we did not upgrade them to GSM, just becuase of the merger...
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I have a v551 an was wondering if i get a newer phone if that will pick up a signal better than my current phone? Im thinking about a s710a.

So yaa i was thinking, I should head down to my local gas station and infrom the clerk that i have been a loyal customer for many years, and then demand a new car for free. I'll sign a contract to only buy gas from them for 2 years. And then threaten to break the contract after one year if they don't give me another new car for free after one year. 😈

I've to say Cingular's feature on this is very very terrible.

I've head Cingular since last October, and everytime I try to check my minutes, it's always as least 2-3 days late, I didn't really care about that because it was that much big of deal. By calling the customer service or check my minute on the phone would only give me the same stats, so nothing helps really.

This month, the last call I see being recorded is made on 6/11, which is 2 weeks ago, and I've use the phone everyday since, so I don't really know what to say. My month ends on the 26th, so I've a feeling Cingular don't keep up the stats so the customers can over use the minutes and end up paying for the additional minutes they've used.

Anyone else using Cingular is ...
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I may be going to work for Bellsouth, does Cingular give Bellsouth employees a discount since Bellsouth owns a percent of Cingular?

Customer lives in Chicago. Randomly his caller ID will not work. Its not with any specific number or in any specific area. It shows up as unknown caller on his phone...any ideas?

👿 This is an actual RAISE THE BAR COMMENT MADE BY A CINGULAR MANAGER..."I just overheard (REP X) Raise the Bar by telling our customer she hopes he enjoys his dinner because his dinner just finished in the microwave." This is just a sickening display of a$$kissery that has to stop. If the powers that be expect me to pucker up on this level just get the pinkslip ready right friggin now!!!

Is it me or does everyone get annoyed at this word in our industry. I mean the carriers did it to themself. Back in the 80s, phones would cost hundreds or thousands of dollars, then they came out with the penny phones or free phones and it has evolved to what it is today. The industry has created some of the worst consumers. They want it all for free. I mean, it's competitive but what a clusterf*ck. Just think how many times in a day you hear the word free from your customer or them wanting you to give out credits because "I'll switch", ooh...big guy! Don't say those words. There are just some days I have to explain to customers how businesses operate. They are in business to MAKE MONEY. I feel that the word "free" should be taken...
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they finally convicted one of the men guilty in the 1964 murders of the 3 civil rights workers. its crazy it took so long. I know this has nothing to do with cingular but im bored.

I came back from lunch, with a bold, new attitude, a fresh look, almost any marketing-friendly euphemism you can imagine.

Imagine my surprise when what I return to is this: A rep shopper. But not just any rep shopper, no, no. She was, quite possibly, the most insidious, most persistent, most ridiculous customer who ever lived. I **** you not, there are literally pages upon pages of noted events on this lady's account, most of them reps, a few res desks', and one tier 2. All of them saying DO NOT GIVE CREDITS! Since March 30th! Almost every day, several times a day! Claimed she had the other 50% of the overage charges coming to her, and anything I read was "inaccurate." Holy sh!t lady! Don't you have anything better to do? She started off...
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