to save minutes? i know whenever i change plans on cingular i always wait out on calls for the first month, i use none of the daytime minutes or as few as humnaly possible until the next cycle so i have double the minutes the second month to start burning up lol

has anyone else in this forum dealt with a girl calling in on a written off acct talking very sexually with reps and asking very person infmration

Last night's North West wind storm knocked out a lot of power. Did anyone have problems with their cell phone service?

Why is that prepaid customers pay the most for their minutes but get f'd the worst. I thought people under contract had it bad, but damn.

THIS IS BLUE. PLEASE STOP COLD TRANS. CUST. TO US. YOU ARE MAKING US LOOK LIKE A**HOLES AND WE DON'T KNOW IF AND WHEN THE CUST. COMES ON THE LINE. STOP BEING SO LAZY AND TAKE THE 6 SECONDS TO INTRODUCE US.

What the heck happened to all the good Family Talk plans. My plan expires today and I want to renew it, but all the new plans are LESS than what I have already for what i pay. So what the heck?

I just had a customer who called in for the nearest payment location. Simple enough, right? I check his address and find a location about a mile from his house.

He then says to me, get this, "Y'know, I just left for their customer service, and you guys are 400 times better. Thank you."

Fellow Cingular reps, you can understand my shock. I had to take a moment to gather myself before thanking the customer. With all the CSR bashing we see on Phone Scoop and hear from customers all day, we rarely hear an actual compliment for the job we do.

Wow.

i just had a call from a customer. first thing she asks for is the number the the executive office. kewl. i try and help her but she says only they can. i try anyway. she called in this morning because she has 4 months worth of past due amounts and tells customer care she can't pay it and to turn off all her services. she calls back 10 times because customer care did what she asks. she has also has escalated a few times. why are you calling me? we did what you asked of us.

I'd like to stop for a moment to actually give CS reps, blue and orange, a big pat on the back and a thank you! It seems like all I ever seen in here is people bashing customer service. Seems to me that all people remember are the bad instances. Yes, unfortunately, bad reps to happen, but they're usually not there for long and frankly I don't think we give CS enough credit.

These people are human beings like the rest of us, and they're subjected daily to things that most of us would quickly leave a job if presented with. It's a high stress job and we should expect them to have to vent occasionally and sometimes even they have bad days. But I'm willing to bet, despite all the negative emotion around here that about 70-80% of all of th...
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I NEED THE 1-866 number for CNA!

QUICK!

WOW this is so funny, My problem with the unjust contract was fixed three days ago, with out ever going back to the store, I just wanted for everone here to see how WRONG most of you are one here and you NEVR admit that you make a mistake. Look at all off you post about you cant have service with out a contract and how everyone of you were saying he must be not telling us everything, I just proved that Cingulars customer service is the worst. Not one time in the last several post did I say that it was not fixed, but oh how you went on and on and on, about it. About how I was wrong and just deal with it. Like I said the joke is on you. 🤣

Verzon has v-cast an that a genious idea an a good way to showcase the 3g support i was wondering if cingular plans to roll out the same kind of content or if it will be different. Any intelligent comments are welcome.

We aren't a super huge carrier, our coverage spread isn't the largest, our data isn't the fastest, and it still amazes me how often this point is brought up...It's redundant, it's getting to the point it's stooooopid. For a lot of people though, what we have is good enough. It's affordable, reliable, and it works for them. They are treated with the best customer service, officially for 2 years now, and we have some of the best programs too.

1 year contracts: let's say with even our old plan before we were offering 1000 minutes for $39.99...600 minutes...to get 600 minutes with cingular you paid $49.99...over 12 months, thats $120 difference...if you put away that $120.00 you'd be saving with us, at $10/mo...in 12 months (11 actually) you...
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Ok I don't know what it is but I seem to be getting some really anal and stupid customers..

Caller number one: I gave the exact co-oridinates of where the issue is occurring....Can I have access to my case that was submitted?!? (WTF is he thinking.....first of all the "co-ordinates" where no help whatsoever considering he wanted me to resubmit a case and all they were, street names that don't even come up in our system. And second...access to a case?!?)

Second Caller: I want to know how much I pay for voicemail.

Sir its free it comes out of your plan minutes.

Oh ok...well can you add it.

Sir you have it on your account, can you press and hold the one key for me?

Sure....all it says is one on the screen..

Sir are you ho...
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What can I do? I just received my first porn txt message. I'm afraid that I'll start getting them just like spam emails. I am terrified about this. This is not like spam emails (where your can just delete them) Spam txts come out of my package and they cost me money. This sh!t should be illegal....

I think Cingular/AWE should raise the ETF from $175 to $1,750. We need to make it more costly for people to leave the company. Right now it is too easy with the ETF being as low as it is. Any thoughts?

Do you have any stores in Lubbock?

Late night no calls, but the momentary power outage was kinda cool

I DID NOT sign anything. The first call that was made from the phone DID NOT go to Cingulars automated activation hot line, it was to my other line and went right through.
Also I was TOLD by the rep at the store, that I would NOT have a contract on this line. And I paid 25 bucks for the sim. Dont you get a free sim when you add a line under contract?
One more thing, why is it so hard for you Cingular employees to just admit that this Cingular store I went to made a mistake, instead of keep asking me the same questions like I am the one who is wrong here.

It has occurred to me - after reading these boards for the time that I have - that the Cingular reps here most likely suffer from groupthink.

Groupthink
unquestioning conformity: conformity in thought and behavior among the members of a group, especially an unthinking acceptance of majority opinions - MSN Encarta

I can not - however - discern if this groupthink is a product of company filters used in communication, self-esteem issues, or other reasons.

What is apparent to me however - is that the viewpoint of the reps here is highly skewed.

The same reps who chastises company policy in one thread - immediately pounce customers in another.

The same representatives who hold the T&C's in such h...
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