Do customers prefer a scripted rep, one who is straight to the point, or someone who they can actually laugh at and joke with?
I don't mean airheads just someone with a sense of humor!

Am I the only rep who's life is made a complete living hell half the time because a customer was told something completely wrong? I've had so many customers today, mad because someone lied to them, and now I'm trying to explain it to them and all they say is "so and so told me this, now do it!" My god people, if you dont know the answer ask someone, dont just pull things out of your butt 👿 👿

Ok I know the reason you can get a new phone for a cheaper price with a contract. But if I am a new customer and I pay the full price of the phone or even if I have my own phone and they do the credit check and everything is ok, why should I still have to sign a contract. I mean if I pay an activation fee and then pay for first two months of service what is Cingular out if I stay just a few months or a few years? 😕

this really only applies to anyone who works for cingular...

does it bother anyone else that the prices listed on our webpage are totally different than what we offer over the phone, and totally different than what we have in the store?

i also recently found out that there's no way for AT&T migrations or current customer upgrades to get the same pricing that they see on the internet. my department used to be able to do e-Store matching but they took it away...they said we were "abusing" the option. which is crap in my opinion.

just me?

xoxo

Sorry! Sorry... I'm Sorry.

That's right folks, time to vent about our stupid opening. (mind you, I don't use it...)

Thank you for calling Cingular Wireless, I'm sorry but my system didn't reconize your wireless phone number, could I please have your full 10 digit number starting with the area code.

Is Cingular slow? Does Cingular really think the customer wants to hear…

[Translated]

Thank you for calling Cingular Wireless. I’m sorry but even before I speak with you, my systems are not able to assist you, because we don’t have the system in place to recognize your wireless phone number. I’m sorry we are retarded that way, so I’m going to ask you once more for your number because hey! I can’t see it…

There is a time and a pl...
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I know from reading on these threads that newer Cingular phones can operate on old ATTWS towers, but the vice versa is not true of old ATTWS phones and Cingular phones.

If I were to purchase an unlocked GSM phone and use it with my ATTWS contract and phone number, would it pick up CIngular towers? Would this increase my signal strength, decrease my dropped calls, and give me "More Bars" as Cingular advertises??

Thanks for your input.

Verizon Wireless added 1.64 million net new customers, the largest first- quarter customer increase in the history of the company. Wireless has added more than 6.5 million net new customers over the past year and now has a total of 45.5 million customers nationwide.

Customer turnover reached record-low levels for the second consecutive quarter. The total churn rate, a key measure of customer loyalty, was 1.33 percent for the first quarter 2005, down from 1.60 percent in the first quarter 2004 and 1.43 percent in the fourth quarter 2004. Churn among retail post-pay customers -- representing 92 percent of the company's customer base - - was a record 1.11 percent for the first quarter 2005, compared with 1.35 percent for the first quarter 20...
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I've been reading some posts here and everyone's always talking about how they have more than one phone. Why is that? Do y'all get deals on them? I dread purchasing one, I can't possibly imagine having to pick out 2 of them.

You know that sony ericsson t237 pay as you go they oh so prominently display on the main page of the website? Well I ordered one, figuring it was a great price. Yet, it has been on for backorder for 3 weeks. You'd think they would have at least the decency on the website to say, this item is on backorder. I know other companies do such as T-Mobile "Sorry, due to high demand this device is currently unavailable" and Verizon's "Out of Stock". You'd think they would have that much decency. Anyways, does anyone have an actual number where they can help me, the last time nobody ever got me anywhere. It just all goes in circles.

It was 10:30am when you sent that clipboard message. And it was way too cheery. Either that or you sound like you are on cup 42 of coffee. You either enjoy working Saturday mornings in the mall(which I hate) or have a big coffee buzz. Maybe a lil' of both?

😁 Good morning everyone! 😁 Rise and shine! 😁 Anyway, my question is are there any COR reps on here that have to use a clipboard, and if there are do you have a copy of the form so that I can use it in my store... I think it would help tremendously on our shopper scores. Thanks in advance everyone! 😁

Ok I just called Cingular customer service and asked if the Motorola V180 would be able to roam on PPD in Iraq they told me no because if it isnt in our system they can not activate it roam over in Iraq. The phones I have that would work in Iraq are the V551, V180, and the V3 Razor. Ok well my question can the V180 work in Iraq on PPD. want to know for the customer
Any Help is much appreciated
Thanks

I just had a customer come in who wanted a new phone. The thing is - he wasn't eligible for an upgrade and his current phone is a fairly nice one (a V551). I explained this to him and told him that he could purchase a new phone for retail price, but that I would recommend just keeping his current phone until he was eligible for upgrade.

Then, completely serious, he says to me, "I have insurance on the phone. Why can't I just tell you that I lost it and have you replace it with a new one?"

"Ummm. . . that would be insurance fraud, and I've already seen that you have your phone right there."

"Well, can't I just say that I'm having problems with the speaker - isn't there a warranty or something?"

"Are you having problems with the...
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What is this?

I have a customer who says she bought this last October and I can't find any information on it. She says that it was an insurance plan?!?

😲 i just spent 1hr15 mins 😲 with a cust trying to pick a fone, wanted flip with picture and text ability, and suggested p207 as alternative to razr(he could afford both easily), advized razr is cool and the hot fone of the moment, but p207 has same features (pics and video!), cheaper online, and probably more durable in the long run, after comparing 5 fones he is still undecided 🙄 , but we were lowering his attws DOR plan from 79.99 to 49.99 cingular nation plan to add features,AND save$$$ on his monthly charge...
anyways, does anyone have exp with p207 and what is your opinion of it, especially compared to RAZR and v221???feedback much appreciated 😉

😎
apparently approved and should be in stores in a week or two
😎

Ok, a co-worker is going to s.korea for about four weeks in a few months..she uses a v551 which is quadGSM....I know that all of korea is 3g (according to gsmworld.com) but would a 2.5g device still be able to work on a 3g network, or would it strictly have to be HSPDA or UMTS? Thanks in advance

Customer is receiving calls every minute and when he picks it up it says data call. What is this and how do I stop it? (stupid CSP)

I posted a similar post in the Verizon post. I am not teying to start a flame war. I am just INOCENTLY asking the following:

I wonder why Verizon customers/reps critisize Cingular for being the largest only from buying AT&T? They complain that our growth was not natural & claim that Verizon's growth was natural.

Verizons growth was not natural. Here in my local market (DENVER) they had a merger with AirTouch. Verizon was not ever a glimmer in anyones eye before that.

This was the same with other companies also. I think that the only company that was an ORIGNAL carrier, for the 80's, was AT&T. Verizon came into exsitsance the same way as Cingular, T-Mobile & other various carriers.

Please do not hate me for this post, it is just...
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I just wanted to ask you, please ppppplllleeeassse don't transfer customers or call us (the web match migrations dept.) if the customer can't or doesn't want to migrate. Please don't call us if you just have a question about something stupid (although I trust everyone here would never do that). And if you are going to transfer this person, please...please just ask what phone they are looking at and what rate plan. And please just mention the activation fee. We get paid based on conversation rate (# sales/# calls) and this has become a huge problem. It has gotten to the point where we are now taking down all the rep who calls us information (name, call center # you dialed) so we can address the way calls are routed to us.

Thank you so much...
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